Mitigation Admin Assistant

SERVPRO of Culpeper & Fauquier Counties; Alexandria (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Job summary

Swift Restoration, LLC dba SERVPRO is seeking an experienced, detail-oriented Mitigation Administrative Assistant to join our growing restoration team. The role focuses on supporting the Mitigation Department with documentation, estimates, customer communication, insurance program requirements, and TPA compliance.

This position emphasizes accuracy and organization, handling multiple projects and deadlines in a fast-paced environment while collaborating with Project Managers, Estimators, and

Qualifications

• Experience using Xactimate is required.
• Experience with TPA programs, including Contractor Connection and Alacrity, is preferred.
• Administrative experience in restoration/mitigation, insurance, or construction is preferred.
• Strong computer, organizational, and time-management skills are essential.
• Ability to manage multiple projects and deadlines in a fast-paced environment.

Responsibilities

• Provide administrative support to the Mitigation Department, Project Managers, and Estimators.
• Assist with creating, reviewing, and updating estimates and job documentation in Xactimate.
• Upload and maintain job documentation, photos, drying logs, estimates, invoices, and other required documents.
• Work within TPA and insurance carrier platforms, including Contractor Connection, Alacrity, and other programs.
• Monitor job assignments and ensure required documentation is submitted within program deadlines.
• Communicate with insurance adjusters, TPA representatives, customers, and internal team members.
• Assist with job file audits to ensure completeness and compliance.
• Track outstanding documentation, estimates, approvals, and invoices.
• Enter and maintain accurate job information in company software and TPA portals.
• Assist with scheduling and coordinating mitigation projects as needed.
• Follow up on approvals, supplements, and outstanding items.
• Maintain organized and accurate electronic job files.
• Support the mitigation team with other administrative duties.

Skills

Administrative experience

Organizational skills

Time management

Communication skills

Tools

Xactimate

Contractor Connection

Alacrity

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• 401(k)

Mitigation Administrative Assistant

Swift Restoration, LLC dba SERVPRO is seeking an experienced, detail-oriented Mitigation Administrative Assistant to join our growing restoration team. The ideal candidate will have prior experience working in the restoration, insurance, mitigation, or construction industry and understand the fast-paced nature of emergency services.

This position plays a critical role in supporting our mitigation department by assisting with job documentation, estimates, customer communication, insurance programs, and Third-Party Administrator (TPA) requirements.

Responsibilities

• Provide administrative support to the Mitigation Department, Project Managers, and Estimators
• Assist with creating, reviewing, and updating estimates and job documentation in Xactimate
• Upload and maintain job documentation, photos, drying logs, estimates, invoices, and other required documents
• Work within TPA and insurance carrier platforms, including Contractor Connection, Alacrity, and other similar programs
• Monitor job assignments and ensure required documentation is submitted within program deadlines
• Communicate with insurance adjusters, TPA representatives, customers, and internal team members
• Assist with job file audits to ensure completeness and compliance
• Track outstanding documentation, estimates, approvals, and invoices
• Enter and maintain accurate job information in company software and TPA portals
• Assist with scheduling and coordinating mitigation projects as needed
• Follow up on approvals, supplements, and outstanding items
• Maintain organized and accurate electronic job files
• Support the mitigation team with other administrative duties as assigned

Qualifications

• Previous administrative experience in the restoration, mitigation, insurance, or construction industry preferred
• Experience using Xactimate is required
• Experience working with TPA programs, including Contractor Connection and Alacrity, is strongly preferred
• Knowledge of water, fire, mold, and other mitigation services preferred
• Understanding of insurance claims and restoration documentation is a plus
• Strong computer skills and ability to learn multiple software platforms
• Excellent organizational and time-management skills
• Ability to manage multiple projects and deadlines in a fast-paced environment
• Strong attention to detail and accuracy
• Professional written and verbal communication skills
• Ability to work independently while also functioning effectively as part of a team

What We Offer

• Competitive pay based on experience
• Health and other benefits
• Paid time off
• Opportunities for professional growth and advancement
• Fast-paced and team-oriented work environment

Experience:

• Xactimate: Required
• Restoration/Mitigation Administration: Preferred
• Contractor Connection: Preferred
• Alacrity: Preferred
• Insurance Claims or TPA Programs: Preferred

We are looking for a motivated and experienced administrative professional who understands the restoration industry and can help keep our mitigation projects organized, compliant, and moving forward efficiently.