Mitel Administrator (Fully Remote)

Connection; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Connection seeks an experienced Phone System Administrator to support enterprise telecommunications environments. You will manage extensions, voicemail, call queues, and system features, providing end-user support.

Responsibilities include configuring schedules, greetings, and remote worker settings, and troubleshooting server/switch issues with vendor coordination. Excellent communication and documentation skills are required.

Qualifications

• Experience with DID, auto attendants, and call recording.
• Strong troubleshooting and documentation skills.
• Customer-focused communication and service mindset.

Responsibilities

• Create and maintain phone extensions, voicemail accounts, and call queue configurations.
• Configure phone schedules, automated greetings, and remote worker settings.
• Troubleshoot server/switch issues and coordinate with vendors for resolutions.

Skills

Phone System Admin

DID

Auto Attendants

Call Recording

Troubleshooting

Documentation

Job description

• Connection is seeking an experienced Phone System Administrator to support and maintain enterprise telecommunications environments.
• This role involves managing extensions, voicemail, call queues, and system features while providing end-user support.

Responsibilities:

• Create and maintain phone extensions, voicemail accounts, and call queue configurations.
• Configure phone schedules, automated greetings, and remote worker settings.
• Troubleshoot server/switch issues and coordinate with vendors for resolutions.

Qualifications:

• Strong knowledge of DID, auto attendants, call recording, and troubleshooting.
• Excellent communication, documentation, and customer service skills.

Connection

Connection is a leading provider of IT solutions, helping organizations leverage technology to achieve business goals. As a top VAR, the company employs a diverse team with a focus on innovation, collaboration, and supporting customers through hardware, software, cloud, and services.