Missoula Customer Support & Dispatch Specialist

ELM Utility Services; Missoula (MT); On-site; USD 35,000 - 50,000; Full time

Job summary

ELM Utility Services in Missoula, MT is seeking a Customer Support Services Team Member to handle customer calls, schedule meter inspections, and assist with invoicing. The role emphasizes accuracy, strong communication, and teamwork in a fast-paced utility setting.

Qualifications include a high school diploma or equivalent and prior customer support/invoicing experience. The position offers paid training, PTO, holidays, and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent education.
• Previous Customer Support Services/Invoicing experience.
• Attention to detail & a customer service mindset required.
• Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc.
• Exhibit polite and professional communications.
• Problem solving/analytical
• Self-starter
• Dependable
• Good time management
• Adaptable
• Be a team player

Responsibilities

• Taking Customer Service and Driver’s Hotline calls.
• Scheduling appointments for meter inspections.
• Enter and dispatch damages and emergency call outs.
• Review after hours call log.
• Audit to ensure accurate billing defined per contract.
• Meet weekly/monthly invoicing deadlines.
• Assist in damage report compilation and submission.
• Respond to questions and requests from damage representatives and field personnel.
• Provide support for other departments as needed.
• Other duties as assigned

Skills

Customer service

Attention to detail

Problem solving

Self-starter

Dependable

Time management

Adaptable

Team player

Communication skills

Education

High school diploma or equivalent education

Tools

Microsoft Outlook

Excel

Word

Teams

Job description

ELM Utility Services in Missoula, MT is seeking a Customer Support Services Team Member to handle customer calls, schedule meter inspections, and assist with invoicing. The role emphasizes accuracy, strong communication, and teamwork in a fast-paced utility setting.

Qualifications include a high school diploma or equivalent and prior customer support/invoicing experience. The position offers paid training, PTO, holidays, and a comprehensive benefits package.