IT Support (Tier 2) - Missoula - In office

First Call Computer Solutions, Inc.; Missoula (MT); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Paid Vacation

401k with employer match

Certification assistance

Cell phone reimbursement

Paid parking

Coffee and snacks

Team bonding events

Work-life balance

Job summary

First Call Computer Solutions, Inc. is seeking an IT Support (Tier 2) to diagnose and resolve technical issues for Western Montana clients. You’ll document findings and deliver friendly, efficient service to end-users, with a 4‑day workweek and 32/40‑hour options.

The role emphasizes prompt problem-solving and strong customer care in a fast‑paced team. Key duties include IT issue resolution, thorough documentation, ticket QA, and collaboration with the IT team to improve client outcomes.

Qualifications

• Experience diagnosing and troubleshooting IT issues.
• Strong customer service and communication skills.
• Comfortable with 32/40-hour options and a 4‑day workweek.

Responsibilities

• IT issue resolution
• IT documentation maintenance
• Ticket quality assurance
• Work with IT team to improve client IT results
• After hours emergency support via on-call rotation

Skills

Problem solving

Customer service

Attention to detail

Teamwork

Documentation

Job description

IT Support (Tier 2)

Position Summary:

We are a fast-paced company that offers IT support services to businesses located across Western Montana. Our goal is to deliver prompt and efficient solutions that turn our customers into raving fans!

We are seeking highly skilled IT support professionals who are dedicated to resolving technical problems and providing exceptional customer service. Our ideal candidate is a problem-solver who enjoys tackling challenging issues and helping people get back to work. We offer flexible work schedules, including a 4-day workweek and 32/40-hour options.

As a member of our team, you will be responsible for diagnosing and troubleshooting IT issues for our clients, documenting IT-related information, and providing friendly and efficient customer service to end-users.

Job Status: Full Time

Employee Type: Hourly

Pay: $27.92-$33.05/hr DOE

Benefits:

• Rich and flexible medical/dental with a Health Savings Account option.
• Paid Vacation, Sick and Holiday time
• Retirement: 401k with 4% match and discretionary profit sharing.
• Certification assistance & continuing education benefits
• Cell phone reimbursement
• Paid parking
• Kitchen, pool table, snacks, and coffee
• Personal IT purchasing employee discount
• Team bonding events
• Work-life balance\flexibility

General Work Schedule: 8am-5pm: 4 Day work week - 32/40-hour options available

Travel/License Required: Yes, Minimal local travel

Work Schedule: 8am-5pm Monday-Friday

Position Roles & Responsibilities:

• IT issue resolution
• IT documentation maintenance
• Ticket quality assurance
• Working with IT Team to improve overall IT results for clients
• After hours emergency support via the on-call rotation

RESOURCE PROFILE:

• Problem solver
• Positive attitude
• Ability to work under pressure
• Attention to detail
• Customer service
• Quality assurance
• Professional appearance and approach to work

Technical Skills:

• Desktop operating system support skills
• Workstation peripheral support skills
• Intermediate and/or advanced use of server operating system skills
• Intermediate and/or advanced networking skills
• Intermediate and/or advanced overall troubleshooting skills