Mission Support Specialist (Workforce Management)

Customs and Border Protection

Town of Grand Island (NY)

On-site

USD 78,000 - 102,000

Full time

5 days ago

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Job summary

Customs and Border Protection in Buffalo, NY seeks a Mission Support Specialist (Workforce Management) to apply advanced administrative concepts, laws, policies, and analytics to resolve personnel issues and improve organizational effectiveness. You will handle promotions, reassignments, and leave administration, supporting supervisors on pay and benefits.

Qualifications emphasize data-driven analysis and ability to prepare briefs and reports on personnel matters, contributing to informed HR

Qualifications

Advanced administrative concepts, laws, policies, practices, and analytical methods.

Responsibilities

Processing personnel-related actions including promotions, reassignments, or changes in working conditions.
Assisting supervisors with managing base pay, premium pay, overtime and leave administration.
Researching and analyzing data to make recommendations and resolve problems.

Skills

Data analysis

HR policies

Administrative processes

Job description

Mission Support Specialist (Workforce Management)

Hiring Agency: Customs and Border Protection
Department: Department of Homeland Security

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Buffalo Sector, Buffalo Sector Headquarters, Mission Readiness Operations, located in Buffalo, NY. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Key Responsibilities

CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about This position starts at a salary of $78,091.00 (GS-11, Step 1) to $101,524.00 (GS-11, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area.

If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

As a Mission Support Specialist (Workforce Management), you will leverage advanced administrative concepts, laws, policies, practices, and analytical methods to resolve technical issues and drive organizational effectiveness. Major duties and responsibilities include: Processing personnel-related actions including promotions, reassignments, or changes in working conditions. Assisting supervisors with managing base pay, premium pay, overtime and leave administration.

Researching and analyzing data to make recommendations and resolve problems including complaints, grievances, and arbitrations. Preparing briefs, project papers, reports and memos involving personnel issues to foster understanding and acceptance of findings and recommendations. Identifying, evaluating, and recommending appropriate human resource interventions to resolve complex interrelated human resources problems and issues.

Requirements & Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707.

Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs.

To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

Which agency is hiring for this position?

This position is with Customs and Border Protection, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $78091 – $101524/yr.

What is the application deadline?

Applications close on 2026-10-23.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.