MISSION SUPPORT SPECIALIST (WORKFORCE MANAGEMENT)

Customs and Border Protection; Washington (District of Columbia); On-site; USD 122,000 - 158,000; Full time

Job summary

Customs and Border Protection in Washington, DC, seeks a Mission Support Specialist (Workforce Management) to serve as a senior advisor on workforce management efficiency, performance measures, and related programs. The role is located in DHS, CBP Headquarters, with duties spanning policy implementation and organizational structuring to reduce functional overlap.

The position is GS-13 with a salary range of $121,785.00 to $158,322.00 per year, and offers potential for selections beyond two

Qualifications

• Senior advisor to management on productivity, effectiveness and efficiency of workforce management efforts.
• Analytical support for workforce management programs including performance management, awards, workers' compensation.
• Experience interpreting and applying policy changes to organizational structures and program administration.

Responsibilities

• Act as a senior advisor to management on workforce management efficiency and problem resolution.
• Contribute to implementing policies related to workforce and administrative support programs.
• Provide analytical support across performance management, awards, staffing plans and workers' compensation.
• Conduct complex studies on interrelationships of programs within Workforce Management.

Skills

Analytical skills

Workforce management

Performance management

Advisory skills

Job description

MISSION SUPPORT SPECIALIST (WORKFORCE MANAGEMENT)

• Hiring Agency: Customs and Border Protection
• Department: Department of Homeland Security
• Location: Washington, District of Columbia

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection Headquarters, Mission Support Directorate, Office of the Executive Director, located in Washington, DC. This announcement will be open for 5 business days OR until the first 100 applications have been received, whichever happens first.

Key Responsibilities

As a Mission Support Specialist (Workforce Management) you will act as a senior advisor to management assessing the productivity, effectiveness, and efficiency of the USBP Workforce Management efforts resolving complex problems related to workforce management, performance management, awards, and worker's compensation.

This position starts at a salary of $121,785.00 (GS-13, Step 1) to $158,322.00 (GS-13, Step 10) GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Typical duties will include: Contributing to the implementation of policies relating to the division's workforce and administrative support programs. Advising on changes to organizational structures, organizational charts, and mission and function statements to implement reorganizations, or changes in program administration, to reduce or eliminate functional overlap among the assigned programs.

Providing analytical support on a variety of programs in support of the Workforce Management Division's mission including performance management, awards programs, workers compensation, vetting ,use of collective bargaining agreements and employee relations. Performing complex studies looking at the interrelationships of the several programs assigned (Performance Management, Awards, Staffing Plans, etc.).

Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement. Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above.

Requirements & Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Which agency is hiring for this position?

This position is with Customs and Border Protection, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $121785 – $158322/yr.

What is the application deadline?

Applications close on 2026-10-21.

How many openings are available?

There are 2 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-17 · Not affiliated with or endorsed by OPM or USAJOBS.gov