Mission Support Specialist

Customs and Border Protection

Middleburg Heights (OH)

On-site

USD 64,000 - 101,000

Full time

3 days ago

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Job summary

Customs and Border Protection is hiring a Mission Support Specialist in Middleburg Heights, OH, within the Office of Field Operations. The role starts at $64,448 (GS-9, Step 1) and goes up to $101,375 (GS-11, Step 10) per year, with locality pay.

You will interpret laws and policies, perform procurement research, and support port operations while managing correspondence and reports. Applicants must meet federal qualifications, provide transcripts, and may need foreign credential evaluations via

Qualifications

Interpreting laws, regulations, and policies to research complex questions and coordinate with program offices.
Researching and applying procurement sources to support port operations within budget.
Managing incoming/outgoing correspondence, suspenses, and reports with proper handling of administrative material.
Analyzing results and recommending changes to processes or policies.
Education must be from an institution accredited by the U.S. Department of Education; foreign credentials require evaluation.

Responsibilities

Interpret laws, regulations and policies to resolve complex questions.
Conduct procurement research to support port operations and budget.
Manage correspondence, suspense items, and reports.
Analyze outcomes and propose process/policy improvements.

Skills

Analytical skills

Research skills

Policy interpretation

Administration

Education

Transcripts (official/Unofficial)

NACES credential evaluation

Job description

Hiring Agency: Customs and Border Protection
Department: Department of Homeland Security

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Chicago Field Office, Area Port of Cleveland, located in Middleburg Heights, Ohio. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Key Responsibilities

As a Mission Support Specialist in the Customs and Border Protection Office of Field Operations, you will strengthen the Department's ability to protect the homeland by becoming a valuable member of a team of administrative professionals. This position starts at a salary of $64,448.00 (GS-9, Step 1) to $101,375.00 (GS-11, Step 10).

As a Mission Support Specialist, typical work assignments include, but are not limited to: Interpreting laws, regulations, and policies to researches complex questions and works with appropriate program offices to resolve issues. Conducting research and utilizes knowledge of procurement sources and techniques to effectively and efficiently execute a supply program that supports port operations and operates within allocated supply budget.

Managing incoming and outgoing correspondence, suspense's, and reports, ensuring proper handling of administrative material. Analyzing results and makes recommendations for changes, including those to current processes and/or policies. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about

Requirements & Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position. Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable at this time; however, official copies will be required prior to entrance on duty) or a list of coursework with hours completed provided from the institution. Education must be from an institution accredited by an agency recognized by the U.S.

Department of Education. Education obtained from a foreign university or college is not creditable unless it has been evaluated by an organization that specializes in interpretation of education credentials. Note: If submitting documentation of an evaluation, transcripts are still required. For a listing of some accrediting agencies see NACES | Credentials Evaluations Provided by NACES Members. See Recognition of Foreign Qualifications for more information.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

Which agency is hiring for this position?

This position is with Customs and Border Protection, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $64448 – $101375/yr.

What is the application deadline?

Applications close on 2026-10-20.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.