Mission Learning Facilitator - Hybrid Workshops

Goodwill Greater Milwaukee & Chicago; Milwaukee, Sturtevant (WI, WI); Hybrid; USD 30,000 - 45,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago is seeking a Mission Learning Specialist to lead in-person, virtual, and hybrid workshops for job seekers and community members using approved content.

You will deliver curriculum, prepare sessions, foster inclusive learning, engage participants with activities, document attendance and feedback, and collaborate with managers to improve content and programming.

Qualifications

• Two years of college education or equivalent.
• Minimum 1 year of experience.

Responsibilities

• Facilitate in-person/virtual/hybrid workshops, seminars, and learning sessions for job seekers and community members using approved content.
• Deliver Mission-approved curriculum consistently and as designed, ensuring fidelity to program goals, learning objectives, and service delivery standards.
• Prepare for learning sessions by reviewing approved materials, setting up training spaces, and ensuring required supplies, technology, and resources are available.
• Create a welcoming and respectful learning environment for program participants.
• Adjust facilitation approach and pacing during sessions to respond to participant engagement and comprehension while maintaining alignment with approved content.
• Support participant engagement through interactive activities, guided discussion, and hands-on practice as outlined in the approved curriculum.
• Communicate and ensure connection to learning content through all phases of content delivery.
• Collect participant attendance, feedback, and required documentation in accordance with program and reporting requirements.
• Communicate observations, participant feedback, and delivery insights to the Manager and Content Creator to inform continuous improvement of content and programming.
• Serve as a Mission ambassador during workshops and community-based sessions, representing Goodwill’s values and commitment to workforce development.
• Maintain participant confidentiality and ensure a safe, orderly, and supportive learning environment during all facilitation activities.
• Plan and manage assigned facilitation schedules and responsibilities independently while coordinating with Mission teams.
• Perform other facilitation-related duties as assigned in support of Mission programs.
• Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Periodically serves as a team member or subject matter expert on formal or department projects. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
• Problem Solving: General supervision, regular review of work by manager or senior coworker. May be paired with senior team member for development purposes. Uses skills to solve problems of routine complexity; able to identify root cause, interpret data, and resolve issues.
• Technical Skills: Fundamental knowledge of professional principles and skills. Works in compliance with established procedures.
• Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedules and interest permit.
• Responsible for completing other duties/responsibilities as assigned.

Skills

Facilitation

Education

Two years of college education or equivalent

Job description

Goodwill Greater Milwaukee & Chicago is seeking a Mission Learning Specialist to lead in-person, virtual, and hybrid workshops for job seekers and community members using approved content.

You will deliver curriculum, prepare sessions, foster inclusive learning, engage participants with activities, document attendance and feedback, and collaborate with managers to improve content and programming.