Mission Growth & Coaching Programs Lead

GOODWILL

Brentwood (TN)

On-site

USD 65,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Employee discount

401K with employer matching

Paid time off (PTO)

Job summary

Chattanooga Goodwill is seeking a Mission Integration Program Manager to lead employee-centered support programs aligned with our mission. You will coordinate life coaching, credential preparation, and career pathway development across stores, administration, and operations.

Reporting to the VP of Mission Services, you will supervise Mission Integration Specialists, build internal career pathways, partner with HR and L&D, and drive coaching engagement, credential attainment, and mobility across

Qualifications

Bachelor’s degree in social work, psychology, human services, workforce development, nonprofit management, or a related field is preferred.
2–3 years of experience in program development, workforce development, case management, or social services, preferably within a nonprofit or community-based organization.
Strong understanding of supportive services, case management principles, holistic wellness approaches, and workforce readiness strategies.
Experience working with diverse populations, including individuals facing barriers to employment, education, or economic stability.
Excellent communication, interpersonal, and relationship-building skills, with the ability to collaborate effectively with staff, partners, and stakeholders at all levels.
Demonstrated leadership and management abilities, including supervising staff, managing projects, and meeting performance goals.
Knowledge of relevant laws, regulations, and best practices in social services, workforce development, case management, and HIPAA compliance.
Must have excellent oral, written, and interpersonal communication skills.
Proficient in Microsoft Office applications (e.g., Word, Outlook, Excel).
Valid driver’s license and car insurance verification required.
Must pass an MVR check and maintain a good driving record.

Responsibilities

Actively promote and embody Chattanooga Goodwill’s Mission, Vision, and Values in all actions and decisions, aligning efforts with the organization’s guiding principles.
Maintain strict confidentiality of all agencies, employees, and participant information. Breach of confidentiality may result in disciplinary action up to and including termination.
Program Management and Strategic Implementation: Oversee the design and phased implementation of GIGCA’s Mission Integration plan (2025–2030).
Implement and manage the Success Coaching System, ensuring all employees—regardless of department—are offered access to coaching.
Utilize the Self-Sufficiency Matrix to assess employee needs and inform individualized support and development plans.
Operationalize the “Stay–Grow–Go” framework to help employees identify their career direction and align with internal or external opportunities.
Facilitate pathways for all staff to prepare for internal credentials, promotions, cross-training opportunities, or career transitions.
Team Oversight and Internal Service Delivery: Supervise the Mission Integration Specialists, ensuring they provide high-quality, equitable support across all departments and locations.
Data, Evaluation and Reporting: Track KPI’s such as Coaching engagement and satisfaction, credential and promotion rates across all teams, goal completion rates, etc.
Routine travel throughout our 23-county service territory is required, with occasional out-of-town and overnight travel as necessary.
Perform other duties as assigned.