Mission-Driven Transportation Scheduler

ADP, Inc.; Farmington (CT); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health Savings Account (HSA) with 1"em

Employer-paid Life and AD&D Insurance

401(k) with 6% employer match

Paid time off (vacation, personal, Syk

Paid break every shift

Job summary

New Horizons, Inc. in Farmington, CT is seeking a Dispatcher to coordinate daily transportation services, including non-emergency medical trips and community trips. You will assign drivers, monitor schedules, and communicate with passengers and facilities to resolve scheduling issues.

Requires 3–5 years of dispatch/scheduler experience, a CT Public Service License, and the ability to drive as needed. The role offers a full-time schedule and a supportive nonprofit environment.

Qualifications

• 3–5 years of dispatcher/scheduler experience.
• Valid CT Public Service License or ability to obtain.
• Ability to drive as needed.
• Strong organizational and communication skills.

Responsibilities

• Coordinate daily transportation services, including NEMT, private-pay, and community trips.
• Assign drivers and vehicles based on passenger needs and route efficiency.
• Monitor schedules and adjust for cancellations, delays, emergencies, and breakdowns.
• Maintain communication with drivers and passengers about assignments and updates.
• Maintain transportation records, logs, mileage, and reports.
• Coordinate with fleet maintenance for inspections and availability.
• Assist with group outings and special transportation requests.
• Provide transportation coverage if needed.
• Participate in rotating on-call coverage, including weekends and holidays.

Skills

Dispatching

Scheduling

Driver coordination

Communication

Education

High school diploma or equivalent

Job description

New Horizons, Inc. in Farmington, CT is seeking a Dispatcher to coordinate daily transportation services, including non-emergency medical trips and community trips. You will assign drivers, monitor schedules, and communicate with passengers and facilities to resolve scheduling issues.

Requires 3–5 years of dispatch/scheduler experience, a CT Public Service License, and the ability to drive as needed. The role offers a full-time schedule and a supportive nonprofit environment.