Mission-Driven Transit Dispatcher & Scheduler (Part-Time)

Voluntary Action Center of Northern Illinois; Kendall Township (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Voluntary Action Center of Northern Illinois in Kendall Township, IL is seeking a compassionate Dispatcher & Scheduler to coordinate safe, reliable transportation for clients. You will schedule rides, support Vehicle Operators, adjust routes as plans change, and respond quickly to challenges.

The role is Monday through Friday, 9:30 AM to 3:00 PM, requiring strong customer service and organizational skills, plus the ability to meet DOT medical requirements for public transit drivers.

Qualifications

• High school diploma or equivalent.
• Two years of related experience preferred.
• Strong customer service, communication, and organizational skills.
• Comfortable using computers and learning new software.
• Familiarity with local roads and communities.
• Valid Illinois driver's license.
• Ability to pass background check.
• Spanish-speaking ability is strongly desired.

Responsibilities

• Coordinate and schedule passenger trips.
• Help clients access reliable transportation services.
• Monitor daily routes and make adjustments as needs change.
• Communicate with clients, Vehicle Operators, medical offices, and community partners.
• Respond to delays, cancellations, vehicle issues, and other service needs.
• Support Vehicle Operators with clear directions and schedule updates.
• Help coordinate rider accommodations and individual service needs.
• Maintain accurate trip, rider, and transportation records.
• Support the Transportation team with daily operations and documentation.
• Occasionally provide driving coverage when needed.

Skills

Customer service

Communication

Organizational skills

Spanish-speaking ability

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Voluntary Action Center of Northern Illinois in Kendall Township, IL is seeking a compassionate Dispatcher & Scheduler to coordinate safe, reliable transportation for clients. You will schedule rides, support Vehicle Operators, adjust routes as plans change, and respond quickly to challenges.

The role is Monday through Friday, 9:30 AM to 3:00 PM, requiring strong customer service and organizational skills, plus the ability to meet DOT medical requirements for public transit drivers.