Mission-Driven Retail Store Manager: Lead & Inspire

The Salvation Army; Pleasant Hill (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Salvation Army in Pleasant Hill, CA is seeking an experienced Store Manager to lead day-to-day operations, optimize customer service, and drive store profitability. You will schedule staff, supervise associates, and maintain high merchandising standards to meet organizational goals.

The role requires 3+ years of retail management, a valid driver’s license, and strong communication skills. This position reports to Command Retail Directors and involves coordinating with the HR team to hire and

Qualifications

• High School Diploma or equivalent is required.
• Minimum 3 years of Retail Management/Supervisory experience.
• Ability to operate POS/Cash Register and schedule and supervise store employees.
• Must hold a valid driver’s license and show proof of insurance.
• Must pass a background check including Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, staff, customers, and donors.

Responsibilities

• Plans and directs day-to-day operations of assigned store locations.
• Develops strategies to improve customer service, drive store sales, and increase profitability per budget and goals.
• Maintains good customer/donor relationships, resolves complaints, ensures quick service.
• Schedules store employees and coordinates daily meetings.
• Supervises staff to ensure compliance with directives and guidelines.
• Participates in interviewing and hiring new store personnel.
• Provides training on store policies and procedures.
• Manages disciplinary actions and performance reviews with HR coordination.
• Ensures ARC merchandising standards and adequate inventory levels.
• Oversees back room processing and material handling efficiency.
• Maintains cash handling and banking procedures per policy.
• Completes tasks assigned by District Sales Manager and Command Retail Directors.
• Ensures time and attendance records comply with standards.
• Attends monthly district meetings and conducts store team meetings.

Skills

Retail management

Supervisory experience

POS/Cash register operation

Driver's license

Effective communication

Education

High School Diploma or equivalent

Tools

POS/Cash Register

Job description

The Salvation Army in Pleasant Hill, CA is seeking an experienced Store Manager to lead day-to-day operations, optimize customer service, and drive store profitability. You will schedule staff, supervise associates, and maintain high merchandising standards to meet organizational goals.

The role requires 3+ years of retail management, a valid driver’s license, and strong communication skills. This position reports to Command Retail Directors and involves coordinating with the HR team to hire and