Mission-Driven Digital Experience Designer (Hybrid)

Wounded Warrior Project; Phoenix (AZ); Hybrid; USD 100,000 - 135,000; Full time

Benefits offered by this job

Flexible hybrid schedule

Medical, dental, vision for family

Competitive pay & incentives

Team environment

Job summary

Wounded Warrior Project (WWP) is seeking a Digital Experience Designer to design and optimize user-centered experiences across MyWWP, its member portal and mobile app. You will work with Product, Technology, Analytics, Marketing, and Programs to turn warrior and family insights into intuitive, accessible digital experiences that improve resource discovery and program participation.

As a champion for the warrior experience, you will help ensure experiences deliver on WWP’s vision as a trusted

Qualifications

• Five years of experience in UX, product design, interaction design, or related disciplines.
• Three years of experience designing customer-facing mobile and web experiences.
• Three years of experience creating wireframes, prototypes, user flows, and high-fidelity designs.
• Two years of experience conducting user research and usability testing.

Responsibilities

• Conduct user interviews, usability tests, surveys, and discovery activities.
• Synthesize qualitative and quantitative insights into actionable recommendations.
• Identify user needs, pain points, and opportunities across end-to-end journeys.
• Map and optimize end-to-end member journeys across digital and human touchpoints.
• Define and monitor UX success measures to evaluate design improvements.

Skills

UX design

Wireframing

Prototyping

User research

Accessibility

Design systems

Data analysis

Communication

Education

Bachelor’s degree in UX design or related field

Tools

Figma

FigJam

Job description

Wounded Warrior Project (WWP) is seeking a Digital Experience Designer to design and optimize user-centered experiences across MyWWP, its member portal and mobile app. You will work with Product, Technology, Analytics, Marketing, and Programs to turn warrior and family insights into intuitive, accessible digital experiences that improve resource discovery and program participation.

As a champion for the warrior experience, you will help ensure experiences deliver on WWP’s vision as a trusted