Digital Experience Designer

Wounded Warrior Project, Inc; United States; Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work schedule

Comprehensive health coverage

Competitive pay

Mission-driven team

Job summary

Wounded Warrior Project, Inc. in the United States is seeking a Digital Experience Designer to craft user-centered experiences across MyWWP web and mobile apps, collaborating with product, technology, analytics, marketing, and program teams.

You will turn warrior and family insights into intuitive interfaces, conduct user research, create flows and prototypes, and help ensure accessibility and consistent design across the MyWWP ecosystem.

Qualifications

• Experience translating user insights into actionable design.
• Strong knowledge of information architecture and navigation design.
• Experience with accessibility and inclusive design.
• Proficiency with prototyping and user testing.

Responsibilities

• Conduct user interviews, usability tests, surveys, and discovery activities.
• Synthesize insights into actionable recommendations.
• Define and monitor UX success measures.
• Create user flows, wireframes, and high-fidelity designs.
• Collaborate with Product, Technology, Marketing, and Programs teams.
• Support product teams throughout design and implementation.
• Contribute to the evolution of the MyWWP design system.
• Promote consistency across digital tools.

Skills

User research

Figma

Information architecture

Prototyping

Accessibility

Interaction design

Collaborative

Tools

Figma

FigJam

Job description

Great benefits. Competitive pay. We know these are some of the things people look for in a job .

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project® (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days' work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

The Wounded Warrior Project (WWP) Digital Experience Designer designs and optimizes user-centered experiences across MyWWP, WWP's member web portal and mobile application, as well as related digital products. Working closely with Product Management, Technology, Analytics, Marketing, and Program teams, this role transforms warrior and family support member insights into intuitive, accessible, and engaging digital experiences that improve resource discovery, self-service adoption, program participation, and overall satisfaction. Using user research, interaction design, information architecture, prototyping, and experience design, the role helps members more easily access support, build meaningful connections, and engage with WWP programs and services. As a champion for the warrior experience, the Digital Experience Designer helps ensure WWP experiences deliver on its vision as a trusted digital companion throughout the warrior journey.

DUTIES & RESPONSIBILITIES

• Conduct user interviews, usability tests, surveys, and discovery activities.
• Synthesize qualitative and quantitative insights into actionable recommendations.
• Identify user needs, pain points, and opportunities across end-to-end warrior and FSM journeys, helping shape product priorities and experience strategy.
• Map and optimize end-to-end member journeys across digital and human support touchpoints.
• Define and monitor user experience success measures to evaluate the effectiveness of design improvements and member outcomes.
• Create user flows, wireframes, prototypes, and high-fidelity designs.
• Design and refine experiences across onboarding, resource discovery, program participation, events, referrals, and community engagement.
• Define interaction patterns and experience requirements for new features and enhancements.
• Support product teams throughout design, testing, and implementation.
• Apply accessibility and inclusive design principles throughout the design process to ensure that WWP's digital engagement tools are inclusive, seamless, and easy to navigate.
• Contribute to the evolution of the MyWWP design system and user interface standards.
• Promote consistency and seamlessness across all digital tools and experiences.
• Partner with Product, Technology, Marketing, Programs, and Digital Warrior Experience teams to deliver user-centered solutions.
• Partner with Business Systems Analysts to translate user experience design concepts into functional requirements, specifications, and implementation-ready solutions.
• Facilitate focus groups, design workshops, and stakeholder reviews.
• Present research findings, concepts, and recommendations to partners and leadership.
• Partner with content owners to improve information architecture, navigation, content discoverability, and user comprehension.
• Participate in Agile planning, sprint activities, and release readiness efforts.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to gain a strong working knowledge of WWP programs and services and integrate them effectively to meet warrior needs.
• Demonstrated ability to translate user insights into actionable design recommendations.
• Proficiency with user experience design, prototyping, and collaboration tools, including Figma and FigJam, or similar platforms.
• Strong understanding of information architecture, navigation design, and content organization principles.
• Ability to use user research, journey mapping, service blueprinting, and accessibility evaluation methods to identify needs and improve end-to-end experiences.
• Demonstrated understanding of design systems and component libraries.
• Ability to interpret qualitative and quantitative data, identify patterns and opportunities, and translate findings int