Mission-Critical Watchfloor Analyst (TS/SCI)

D2 Consulting; Springfield (VA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Accrued PTO

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Job summary

D2 Consulting is seeking a Junior Enterprise Watch Analyst to support proactive monitoring and incident management for NGA IT services. You will work directly with NGA executives and CIO-T leadership to keep operations informed and drive rapid resolution.

The role focuses on critical incident handling, daily operations briefings, and coordinating with mission partners in a fast-paced contracting environment. A TS/SCI clearance is required.

Qualifications

• Bachelor's degree with 2+ years of relevant IT operations experience, or equivalent.
• Associate's degree with 4+ years of relevant experience, or 6+ years total experience.
• TS/SCI security clearance with ability to obtain CI Poly.
• Experience in an IT Operations Center and familiarity with ServiceNow.

Responsibilities

• Take charge of critical Priority 1 tickets from start to resolution.
• Monitor the operational health of all cells within the ESC to ensure situational awareness of NGA IT services.
• Communicate key updates on operational infrastructure status to stakeholders.
• Provide clear briefings to senior leadership on IT enterprise status.
• Prepare and present the Daily Operations brief with the latest information for stakeholders.
• Coordinate and deliver insights into upcoming days' operations.
• Recommend strategies to minimize downtime and restore services quickly.
• Assess incident impact on mission capability and coordinate with mission partners.

Skills

IT Operations Center

ServiceNow

Communication skills

Problem solving

Team collaboration

Education

Bachelor's Degree

Associate's degree

6+ years of relevant experience

Tools

Microsoft Office

Excel

Job description

D2 Consulting is seeking a Junior Enterprise Watch Analyst to support proactive monitoring and incident management for NGA IT services. You will work directly with NGA executives and CIO-T leadership to keep operations informed and drive rapid resolution.

The role focuses on critical incident handling, daily operations briefings, and coordinating with mission partners in a fast-paced contracting environment. A TS/SCI clearance is required.