Mission-Critical Voice & Hardware Systems Engineer

Leidos LLC; Schriever Space Force Base (CO); On-site; USD 70,000 - 126,000; Full time

Job summary

Leidos at Schriever Space Force Base seeks a Voice and Hardware Systems Engineer to lead and supervise voice system and hardware engineering operations across the mission lifecycle. You’ll work with government customers to ensure mission continuity, system stability, and ongoing improvements in a complex enterprise environment.

The role requires strong systems engineering skills, DoD readiness, and experience with VoIP architectures, Cisco voice gear, and change/configuration management.

Qualifications

• U.S. Citizen with an active TS/SCI with Polygraph.
• Requires BS and 2+ years of prior relevant experience or Masters with less than 2 years of prior relevant experience.
• Current DoD 8570 certification applicable to the position (typically Security+)
• Experience performing voice systems engineering on mission critical systems
• Understand mission critical desktop and communications hardware and software
• Experience supporting configuration management, change management and service transition
• Excellent verbal and written communication skills
• Proven ability to work collaboratively and constructively as part of a team
• Must be willing to perform call-in support as required

Responsibilities

• Provide system level engineering support mission critical IT systems, related telecommunications trunk circuits, voicemail and telephone instrument units.
• Ensures the availability of mission critical launch communications systems through proactive Tier 2 hardware maintenance or knowledge articles enabling Tier 1 resolutions.
• Performs daily system checks for alerts or degradation of service.
• Provide systems engineering support to enterprise VoIP phone systems including Cisco VoIP phone units, voicemail and Call Manager System.
• Provide consistent execution of Voice availability and reliability through proactive engineering methodologies and request fulfillment activities.
• Develop and implement technical solutions through deep analysis and understanding of impact to the end-product/solution.
• Performs incident and problem management to resolve or escalate issues in order to restore service.
• Supports configuration management and change management activities

Skills

Voice systems engineering

VoIP

Cisco VoIP

System engineering

Communication skills

Team collaboration

Education

Bachelor's degree

Master's degree

Tools

SharePoint

ServiceNow ITIL Foundations

Job description

Leidos at Schriever Space Force Base seeks a Voice and Hardware Systems Engineer to lead and supervise voice system and hardware engineering operations across the mission lifecycle. You’ll work with government customers to ensure mission continuity, system stability, and ongoing improvements in a complex enterprise environment.

The role requires strong systems engineering skills, DoD readiness, and experience with VoIP architectures, Cisco voice gear, and change/configuration management.