Voice and Hardware Systems Engineer - TS/SCI with Poly

Leidos Inc; Colorado Springs (CO); On-site; USD 70,000 - 126,000; Full time

Job summary

Leidos is seeking a Voice and Hardware Systems Engineer to support a client at Schriever SFB. You will oversee voice system/hardware engineering across the lifecycle and collaborate with government stakeholders to ensure mission continuity.

The role requires TS/SCI with Poly, DoD 8570 certification, and hands-on experience with VoIP systems and mission-critical infrastructure.

Qualifications

• U.S. Citizen with active TS/SCI security clearance with Polygraph.
• Requires BS or MS in a related field and relevant experience.
• Current DoD 8570 certification applicable to the position (typically Security+).
• Experience with voice systems engineering on mission critical systems and related hardware.
• Understanding of mission critical desktop and communications hardware/software.
• Experience with configuration management, change management, and service transition.
• Excellent verbal and written communication skills and ability to work in a team.

Responsibilities

• Provide system level engineering support for mission critical IT systems and telecoms.
• Ensure availability of launch communications systems via proactive hardware maintenance.
• Develop knowledge articles to enable Tier 1 resolution.
• Perform daily system checks for alerts and degradation.
• Support enterprise VoIP systems including Cisco VoIP units, voicemail, and Call Manager.
• Lead proactive engineering methodologies for voice availability and reliability.
• Analyze and implement technical solutions impacting end products.
• Manage incidents and problems to restore service.
• Support CM and change management activities.

Skills

TS/SCI with Poly

Voice systems engineering

DoD 8570 certification

Launch operations experience

VoIP systems

Communication infrastructure

Education

BS or MS in related field

Tools

SharePoint

ServiceNow

ITIL Foundations

Job description

Description

The National Solutions Sector at Leidos has an opening for a Voice and Hardware Systems Engineer to support a client's requirements in a challenging and dynamic setting located at Schriever SFB. The successful candidate will be required to execute, refine, and supervise the processes and procedures of Voice System/Hardware Engineering operations in a purpose-built enterprise environment throughout the operational lifecycle of customer directed mission applications. The VS/HW Engineer will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to the IC community.

Qualified applicants must be able to perform efficiently under dynamic conditions and skillfully navigate continually evolving priorities, facilitating reliable and consistent mission application systems engineering in a complex computing environment. Applicants will exercise comprehensive technical Systems Engineering knowledge in order to meet or exceed prescribed Performance Requirements Standards (PRS). Through the application of deep technical and critical thinking skills, expert knowledge, and highly innovative approaches to resolving complex problems, the ideal candidate will be integral to ensuring the uninterrupted performance and stability of mission processors and their associated Voice Systems Engineering support.

Primary Roles & Responsibilities:

• Provide system level engineering support mission critical IT systems, related telecommunications trunk circuits, voicemail and telephone instrument units.
• Ensures the availability of mission critical launch communications systems through proactive Tier 2 hardware maintenance
• Updates or creates knowledge articles to allow Tier 1 to resolve without escalation to Tier 2
• Performs daily system checks for alerts or degradation of service or system
• Provide systems engineering support to enterprise voice over IP (VoIP) phone systems including Cisco VoIP phone units, voicemail and Call Manager System.
• Provide consistent execution of Voice availability and reliability through the direction of proactive engineering methodologies and request fulfillment activities
• Develop and implement technical solutions through deep analysis and understanding of impact to the end-product/solution
• Ensures the availability of mission critical launch communications systems through proactive voice systems IT systems engineering
• Performs incident and problem management to resolve or elevate issues in order to restore service
• Supports configuration management and change management activities

Basic Qualifications:

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below

• U.S. Citizen with an active TS/SCI with Polygraph
• Requires BS and 2+ years of prior relevant experience or Masters with less than 2 years of prior relevant experience. Additional experience can be considered in lieu of a degree.
• Current DoD 8570 certification applicable to the position (typically Security+)
• Must understand complex, classified, mission specific communications infrastructure and technology that specifically supports US strategic launch capabilities
• Requires Launch or mission operations experience
• Experience performing voice systems engineering on mission critical systems
• Understand mission critical desktop and communications hardware and software
• Experience supporting configuration management, change management and service transition
• Excellent verbal and written communication skills
• Proven ability to work collaboratively and constructively as part of a team
• Must be willing to perform call-in support as required

Preferred Qualifications:

Candidates with these desired skills will be given preferential consideration

• Strong Analytical skills
• SharePoint, ServiceNow
• ITIL Foundations certification

#NSBA

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: $69,550.00 - $125,725.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

#Featuredjob