Platform Technical Support Engineer - Mission-Critical AI CRM

109 Computable Insights LLC; Herndon (VA); On-site; USD 149,000 - 224,000; Full time

Job summary

Salesforce is seeking a Platform Technical Support Engineer for its Government Cloud team. You will own mission-critical support cases, troubleshoot across web tiers, databases, and Salesforce technologies, and collaborate with Worldwide Support, R&D, and Support Operations to resolve complex issues. A TS/SCI clearance with Polygraph is required.

Shift work may be necessary to support global customers. The role emphasizes delivering end-to-end case management and maintaining Salesforce platform

Qualifications

• 3+ years of experience in a technical support or services role.
• Active TS/SCI clearance with Polygraph per job posting.
• Familiarity with internet technologies (firewalls, web servers, proxies) and relational databases.

Responsibilities

• Manage assigned support cases end-to-end as a Salesforce platform expert.
• Troubleshoot issues spanning web tiers, databases, integrations, and Salesforce technologies.
• Coordinate with Worldwide Support, R&D, and Support Operations to resolve high-severity cases.
• Provide shift coverage to meet global customer needs.

Skills

TS/SCI clearance with Polygraph

Internet technologies

Relational databases

SQL

XML

SOAP web services

Job description

Salesforce is seeking a Platform Technical Support Engineer for its Government Cloud team. You will own mission-critical support cases, troubleshoot across web tiers, databases, and Salesforce technologies, and collaborate with Worldwide Support, R&D, and Support Operations to resolve complex issues. A TS/SCI clearance with Polygraph is required.

Shift work may be necessary to support global customers. The role emphasizes delivering end-to-end case management and maintaining Salesforce platform