Business/Systems Analyst

CACI International Inc; Maryland; On-site; USD 87,000 - 182,000; Full time

Job summary

CACI International Inc is seeking a Technical Support & Documentation Specialist in the United States, Maryland. The role blends systems analysis, technical support, and expert documentation to translate complex needs into actionable insights for government stakeholders.

Responsibilities include requirements capture, process improvement, documentation across engineering and operations, and coordinating with developers, UX, and product teams to resolve issues.

Qualifications

• Active NSA TS/SCI with Polygraph is required.
• High school diploma or equivalent; associate degree or four years of relevant experience.
• Minimum 5 years of technical writing experience on complex programs.
• Minimum 3 years of hands-on IC/AEA tools experience.
• Proficiency with MS Word, PowerPoint and Visio.

Responsibilities

• Collect, clarify, and define client requirements; provide guidance on process best practices.
• Conduct business and systems analysis to identify workflow improvements.
• Collaborate with clients to understand needs and develop viable solutions.
• Produce functional design specs aligned to user and operational requirements.
• Prepare, review, and maintain technical documentation across engineering, operations, testing, and user support.

Skills

Technical writing

Product workflows

Education

High school diploma or equivalent

Associate’s degree in a technical discipline

Bachelor’s degree (desired)

Tools

MS Word

PowerPoint

Visio

Job description

Job Title: Business/Systems Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None

Technical Support & Documentation Specialist

Empower mission‑driven systems. Elevate user experience. Shape technical excellence.

The Opportunity

Join a high‑impact team supporting critical intelligence community systems and applications. In this role, you’ll blend systems analysis, technical support, and expert documentation to ensure smooth operation, clear communication, and mission‑focused system enhancements. You’ll collaborate with users, developers, and government stakeholders—helping translate complex technical needs into actionable insights, reliable documentation, and effective solutions. If you enjoy problem‑solving, translating ideas into clarity, and making systems work better for everyone, this role is for you.

Responsibilities

Systems Support & Analysis

• Collect, clarify, and define client requirements; provide guidance on process best practices
• Conduct business and systems analysis to identify opportunities for improving workflows
• Partner with clients to understand needs and develop/recommend viable solutions
• Produce functional design specifications aligned to user and operational requirements

User Support & Communication

• Address complex user inquiries and ensure follow‑up for customer satisfaction
• Serve as a primary communication bridge to the customer CSC team for operational awareness
• Provide troubleshooting support across data flow issues, networks, hardware, and software
• Collaborate with end‑users, management, IT personnel, vendors, and Government stakeholders
• Identify recurring user challenges and partner with development, UX, and product teams to resolve them

Documentation & Technical Writing

• Prepare, review, update, and maintain technical documentation across engineering, operations, testing, and user support
• Write and edit diverse technical content: installation guides, configuration documentation, how‑to resources, system engineering docs
• Develop code documentation, implementation guides, and end‑user guides
• Maintain operations documents, manuals, SOPs, data definitions, and data flow documentation
• Manage and maintain an organized internal documentation library
• Coordinate document layout and design, ensuring adherence to 508 compliance standards
• Prepare reports, responses, and briefings tailored for technical and non‑technical audiences

Team Leadership & Process Management

• Support onboarding, training, assignment, and quality checks for junior team members
• Provide guidance and direction to help desk technicians
• Follow and maintain current AEA SOPs and Outreach SLAs
• Maintain and update ticket tracking tools
• Collaborate in a team-oriented, mission-focused environment

Qualifications

Required:

• An active NSA TS/SCI with Polygraph
• High school diploma or equivalent
• Associate’s degree in a technical discipline
• OR four (4) years of additional relevant experience in place of the degree
• Minimum 5 years of experience as a technical writer on programs/contracts of similar scope and complexity
• Minimum 3 years of hands‑on experience with AEA or Intelligence Community (IC) tools/capabilities
• Solid understanding of product workflows in operational environments
• Proficiency with MS Word, PowerPoint, and Visio

Desired

• Bachelor’s degree from an accredited university
• Experience with JIRA, Confluence, and Microsoft products
• Background collaborating with developers to build technical documentation and training materials
• Strong command of grammar and the ability to produce clear, structured, and user‑friendly technical writing across document types

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The Proposed Salary Range For This Position Is

$86,600 - $181,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.