Mission-Critical Security Dispatch Operator

Chenega Corporation; Artesia (NM); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Chenega Naswik International, LLC is seeking a dependable Dispatch / Alarm Monitor to support security operations at assigned locations. You will monitor CCTV, alarms, and communications systems, while serving as a critical link between security personnel, public safety agencies, and facility staff.

The ideal candidate remains calm and professional, manages multiple tasks in a fast-paced environment, and helps coordinate emergency response and incident management to protect personnel and assets.

Qualifications

• High School Diploma or GED is required.
• Must be 21 years of age or older.
• Certified to perform dispatcher duties per APCO Institute standards.
• Must possess and maintain a valid state driver's license.
• Ability to communicate clearly during high-stress emergencies.
• Pass background screening requirements.

Responsibilities

• Monitor CCTV, intrusion and fire alarm systems.
• Receive, evaluate, and dispatch emergency and non-emergency calls.
• Answer calls from employees, visitors, security, and public safety agencies.
• Maintain effective communication with personnel and responders.
• Relay critical information promptly to appropriate staff.
• Record incidents and dispatch activities in logs.
• Assist with emergency response coordination and incident management.

Skills

Dispatch operations knowledge

Emergency communications

Strong verbal and written skills

Calm under pressure

Multitasking

Documentation and record-keeping

Microsoft Office proficiency

Education

High School Diploma or GED

APCO Emergency Telecommunications certification

Valid state driver’s license

Tools

Computer-aided Dispatch (CAD)

Alarm monitoring systems

Radio communications equipment

Job description

Chenega Naswik International, LLC is seeking a dependable Dispatch / Alarm Monitor to support security operations at assigned locations. You will monitor CCTV, alarms, and communications systems, while serving as a critical link between security personnel, public safety agencies, and facility staff.

The ideal candidate remains calm and professional, manages multiple tasks in a fast-paced environment, and helps coordinate emergency response and incident management to protect personnel and assets.