Mission-Critical Human Performance Operations Lead

General Dynamics Information Technology; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

General Dynamics Information Technology is seeking an Operations Manager to support the Preservation of the Force and Family (POTFF) sites for USSOCOM. You will ensure staffing continuity, accurate data visibility, and seamless integration of contractor personnel across multiple commands and theaters.

Key duties include contractor coordination, rostering, credentialing, and supporting the PMO to manage cost, schedule, and performance.

Qualifications

• 7+ years of experience in operations, program management, or military support roles.
• Experience with DoW/USSOCOM or similar large-scale human performance contracts preferred.
• Demonstrated ability to manage rosters, track personnel status, and maintain data systems under tight timelines.

Responsibilities

• Provide day-to-day contractor coordination at assigned POTFF sites; track roster status, absences, and workload handoffs against continuity standards.
• Support the PMO to manage cost, schedule, and performance of the contract.
• Lead teams to define staffing plans and execute all resource management requirements.
• Manage initial screening/evaluation of candidates for compliance with labor category requirements.
• Coordinate interviews of candidate personnel with hiring managers.
• Plan, analyze, and determine hiring needs based on attrition, surge, and customer requirements.
• Serve as first-line monitor for vacancies and absences exceeding 15 consecutive workdays and escalate within 24 hours.
• Feed Component staffing, credentialing, and vacancy data into the PMT for near-real-time Government visibility.
• Support the interview process and onboarding logistics for personnel.

Skills

Contract Agreements

Customer Requirements

Military Health

Program Management

Statement of Work (SOW)

Education

Bachelor's Degree

Tools

PMT (Program Management Tool)

Job description

General Dynamics Information Technology is seeking an Operations Manager to support the Preservation of the Force and Family (POTFF) sites for USSOCOM. You will ensure staffing continuity, accurate data visibility, and seamless integration of contractor personnel across multiple commands and theaters.

Key duties include contractor coordination, rostering, credentialing, and supporting the PMO to manage cost, schedule, and performance.