Human Performance Operations Manager

General Dynamics Information Technology, Inc.; Jacksonville (NC); On-site; USD 111,000 - 150,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Career growth opportunities

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. seeks an Operations Manager to provide day-to-day contractor coordination and operational oversight across POTFF sites supporting USSOCOM.

You will ensure staffing continuity, data visibility, and integration of personnel across domains to maintain mission continuity. The role requires 7+ years in operations or related fields, familiar with credentialing, labor-hour tracking, and security processes.

Qualifications

• Bachelor's Degree required.
• 7+ years in operations/ program management or military support roles.
• Experience with large-scale DoW/USSOCOM contracts preferred.
• Ability to manage rosters and data systems under tight timelines.

Responsibilities

• Coordinate day-to-day contractor staffing at multiple sites.
• Support PMO to manage cost, schedule and performance of the contract.
• Lead staffing plans and resource management.
• Screen candidate qualifications to ensure labor category compliance.
• Coordinate interviews with hiring managers.
• Plan hiring needs based on attrition and surge.
• Monitor vacancies and absences within 24 hours.
• Maintain PMT/roster data for credentialing and hours.

Skills

Staffing coordination

Data systems

Multi-site operations

Escalation & communication

Education

Bachelor's Degree

Tools

PMT

Job description

Operations Manager - GDIT

Discover a career that is challenging, impactful, and mission critical. Join our team as an Operations Manager and make an impact on military health. While you help us advance the mission, we'll help you build your skills and advance your career.

The Operations Manager will provide day-to-day contractor coordination and operational oversight at assigned Preservation of the Force and Family (POTFF) sites in support of the U.S. Special Operations Command's (USSOCOM) POTFF Program. This role ensures staffing continuity, accurate data visibility, and seamless integration of contractor personnel supporting Human Performance, Psychological Performance, Cognitive Performance, and Social/Family domains across Component Commands and Theater Special Operations Commands.

Responsibilities

• Provide day-to-day contractor coordination at assigned sites; track roster status, absences, and workload handoffs against continuity standards.
• Support the PMO to manage the cost, schedule, and performance of the contract.
• Leads teams to define program’s staffing plans and executes all resource management requirements.
• Manages the initial screening/evaluation of candidate’s professional experience, education, and applicable certifications to ensure compliance with GDIT's and the contract's labor category requirements.
• Coordinate interviews of candidate personnel with hiring managers.
• Plan, analyze, and determine hiring needs based on attrition, surge, and emerging customer requirements.
• Serve as first-line monitor for vacancies and absences exceeding 15 consecutive workdays and elevate within the 24-hour window.
• Feed Component staffing, credentialing, and vacancy data into the Program Management Tool (PMT) for near-real-time Government visibility.
• Support the interview process for their respective components.
• Maintain accurate PMT/roster entries for their site so credentialing status, clearances, and labor hours stay current.
• Support onboarding logistics and local Government integration for incoming personnel.
• Coordinate with Component leads, Government site representatives, and higher-level program management to maintain mission continuity and compliance with contract requirements.
• Identify and mitigate operational risks related to staffing gaps, credentialing delays, or administrative bottlenecks.
• Ensure adherence to all applicable Statement of Work (SOW) requirements, security protocols, and reporting standards.

Qualifications

• Education: Bachelor's Degree.
• Experience: 7 or more years' experience in operations, program management, or military support roles considered.
• Prior experience supporting DoW/USSOCOM or similar large-scale human performance / embedded support contracts strongly preferred.
• Demonstrated ability to manage rosters, track personnel status, and maintain accurate data systems under tight timelines.
• Strong organizational, communication, and escalation skills; ability to operate effectively in a dynamic, multi-site environment.
• Familiarity with credentialing, security clearance processes, and labor-hour tracking.
• Preferred Qualifications: Experience with POTFF, H2F, or comparable SOF human performance programs.
• Prior military or contractor support experience with USSOCOM Components (USASOC, MARSOC, AFSOC, NSW, JSOC, TSOCs).
• Proficiency with personnel management tools, staffing databases, and real-time reporting systems.
• Clearance: Secret or Top-Secret Clearance, or the ability to obtain clearance.
• Location: Various OCONUS & CONUS SITES.
• Contract Type: This is a contingent posting, expected to start in 2027.
• Salary: The likely salary range for this position is $111,155 - $150,385.
• Schedule: Scheduled Weekly Hours: 40.
• Travel: Travel Required: Less than 10%.
• Telecommute: Telecommuting Options: Onsite Work Location.

Benefits and Perks

• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.