Human Performance Operations Manager

General Dynamics Information Technology, Inc.; San Antonio (TX); On-site; USD 111,000 - 150,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. seeks an Operations Manager to oversee contractor coordination and site operations across POTFF-related activities for USSOCOM.

You will ensure staffing continuity, data visibility, and compliant labor support for multi-site human performance domains. The role requires a Top Secret/SCI-eligible background with a bachelor’s degree and 7+ years in operations or program management.

Qualifications

• Bachelor’s degree or higher with 7+ years in operations or program management.
• Experience supporting large-scale DoW/USSOCOM contracts preferred.
• Ability to manage rosters and data systems under tight timelines.

Responsibilities

• Provide day-to-day contractor coordination at assigned sites; track roster status and workload handoffs.
• Support the PMO to manage the cost, schedule, and performance of the contract.
• Lead teams to define staffing plans and execute resource management requirements.
• Coordinate interviews of candidate personnel with hiring managers.

Skills

Contract Agreements

Customer Requirements

Military Health

Program Management

SOW (Statement of Work)

Education

Bachelor’s Degree

Tools

PMT

Staffing databases

Job description

Type of Requisition: Pipeline Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Administration Job Qualifications: Skills: Contract Agreements, Customer Requirements, Military Health, Program Management, Statement of Work (SOW) Certifications: None Experience: 7 + years of related experience US Citizenship Required: Yes

Job Description: Discover a career that is challenging, impactful, and mission critical. Join our team as an Operations Manager and make an impact on military health. While you help us advance the mission, we’ll help you build your skills and advance your career. The Operations Manager will provide day-to-day contractor coordination and operational oversight at assigned Preservation of the Force and Family (POTFF) sites in support of the U.S. Special Operations Command’s (USSOCOM) POTFF Program. This role ensures staffing continuity, accurate data visibility, and seamless integration of contractor personnel supporting Human Performance, Psychological Performance, Cognitive Performance, and Social/Family domains across Component Commands and Theater Special Operations Commands.

HOW AN OPERATIONS MANAGER WILL MAKE AN IMPACT:

• Provide day-to-day contractor coordination at assigned sites; track roster status, absences, and workload handoffs against continuity standards.
• Support the PMO to manage the cost, schedule, and performance of the contract.
• Leads teams to define program’s staffing plans and executes all resource management requirements.
• Manages the initial screening/evaluation of candidate’s professional experience, education, and applicable certifications to ensure compliance with GDIT’s and the contract’s labor category requirements.
• Coordinate interviews of candidate personnel with hiring managers.
• Plan, analyze, and determine hiring needs based on attrition, surge, and emerging customer requirements.
• Serve as first-line monitor for vacancies and absences exceeding 15 consecutive workdays and upscale within the 24-hour window.
• Feed Component staffing, credentialing, and vacancy data into the Program Management Tool (PMT) for near-real-time Government visibility.
• Support the interview process for their respective components.
• Maintain accurate PMT/roster entries for their site so credentialing status, clearances, and labor hours stay current.
• Support onboarding logistics and local Government integration for incoming personnel.
• Coordinate with Component leads, Government site representatives, and higher-level program management to maintain mission continuity and compliance with contract requirements.
• Identify and mitigate operational risks related to staffing gaps, credentialing delays, or administrative bottlenecks.
• Ensure adherence to all applicable Statement of Work (SOW) requirements, security protocols, and reporting standards.

WHAT YOU’LL NEED TO SUCCEED:

• EDUCATION: Bachelor’s Degree 7 or more years’ experience in operations, program management, or military support roles considered.
• Prior experience supporting DoW/USSOCOM or similar large-scale human performance / embedded support contracts strongly preferred.
• Demonstrated ability to manage rosters, track personnel status, and maintain accurate data systems under tight timelines.
• Strong organizational, communication, and escalation skills; ability to operate effectively in a dynamic, multi-site environment.

PREFERRED QUALIFICATIONS:

• Experience with POTFF, H2F, or comparable SOF human performance programs.
• Prior military or contractor support experience with USSOCOM Components (USASOC, MARSOC, AFSOC, NSW, JSOC, TSOCs).
• Proficiency with personnel management tools, staffing databases, and real-time reporting systems.

CLEARANCE: Secret or Top-Secret Clearance, or the ability to obtain clearance.

LOCATION: Various OCONUS & CONUS SITES

This is a contingent posting, expected to start in 2027.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $111,155 - $150,385.

This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Onsite Work Location: USA TX San Antonio - Customer Proprietary (TXC018) Additional Work Locations: Total Rewards at GDIT:

Total Rewards at GDIT:

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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