Human Performance Operations Manager

General Dynamics Information Technology; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

General Dynamics Information Technology is seeking an Operations Manager to support the Preservation of the Force and Family (POTFF) sites for USSOCOM. You will ensure staffing continuity, accurate data visibility, and seamless integration of contractor personnel across multiple commands and theaters.

Key duties include contractor coordination, rostering, credentialing, and supporting the PMO to manage cost, schedule, and performance.

Qualifications

• 7+ years of experience in operations, program management, or military support roles.
• Experience with DoW/USSOCOM or similar large-scale human performance contracts preferred.
• Demonstrated ability to manage rosters, track personnel status, and maintain data systems under tight timelines.

Responsibilities

• Provide day-to-day contractor coordination at assigned POTFF sites; track roster status, absences, and workload handoffs against continuity standards.
• Support the PMO to manage cost, schedule, and performance of the contract.
• Lead teams to define staffing plans and execute all resource management requirements.
• Manage initial screening/evaluation of candidates for compliance with labor category requirements.
• Coordinate interviews of candidate personnel with hiring managers.
• Plan, analyze, and determine hiring needs based on attrition, surge, and customer requirements.
• Serve as first-line monitor for vacancies and absences exceeding 15 consecutive workdays and escalate within 24 hours.
• Feed Component staffing, credentialing, and vacancy data into the PMT for near-real-time Government visibility.
• Support the interview process and onboarding logistics for personnel.

Skills

Contract Agreements

Customer Requirements

Military Health

Program Management

Statement of Work (SOW)

Education

Bachelor's Degree

Tools

PMT (Program Management Tool)

Job description

Job Qualifications

Contract Agreements, Customer Requirements, Military Health, Program Management, Statement of Work (SOW)

Type of Requisition

Pipeline

Clearance Level Must Currently Possess

Top Secret

Clearance Level Must Be Able To Obtain

Top Secret/SCI

Public Trust/Other Required

None

Job Family

Administration

Certifications

None

Experience

7 + years of related experience

US Citizenship Required

Yes

Job Description

Discover a career that is challenging, impactful, and mission critical. Join our team as an Operations Manager and make an impact on military health. While you help us advance the mission, we'll help you build your skills and advance your career.

The Operations Manager will provide day-to-day contractor coordination and operational oversight at assigned Preservation of the Force and Family (POTFF) sites in support of the U.S. Special Operations Command’s (USSOCOM) POTFF Program. This role ensures staffing continuity, accurate data visibility, and seamless integration of contractor personnel supporting Human Performance, Psychological Performance, Cognitive Performance, and Social/Family domains across Component Commands and Theater Special Operations Commands.

HOW AN OPERATIONS MANAGER WILL MAKE AN IMPACT

• Provide day-to-day contractor coordination at assigned sites; track roster status, absences, and workload handoffs against continuity standards.
• Support the PMO to manage the cost, schedule, and performance of the contract
• Leads teams to define program’s staffing plans and executes all resource management requirements
• Manages the initial screening/evaluation of candidate’s professional experience, education, and applicable certifications to ensure compliance with GDIT’s and the contract’s labor category requirements
• Coordinate interviews of candidate personnel with hiring managers
• Plan, analyze, and determine hiring needs based on attrition, surge, and emerging customer requirements
• Serve as first-line monitor for vacancies and absences exceeding 15 consecutive workdays and elevate within the 24-hour window.
• Feed Component staffing, credentialing, and vacancy data into the Program Management Tool (PMT) for near-real-time Government visibility.
• Support the interview process for their respective components.
• Maintain accurate PMT/roster entries for their site so credentialing status, clearances, and labor hours stay current.
• Support onboarding logistics and local Government integration for incoming personnel.
• Coordinate with Component leads, Government site representatives, and higher-level program management to maintain mission continuity and compliance with contract requirements.
• Identify and mitigate operational risks related to staffing gaps, credentialing delays, or administrative bottlenecks.
• Ensure adherence to all applicable Statement of Work (SOW) requirements, security protocols, and reporting standards.

WHAT YOU’LL NEED TO SUCCEED

EDUCATION

Bachelor's Degree

• 7 or more years' experience in operations, program management, or military support roles considered.
• Prior experience supporting DoW/USSOCOM or similar large-scale human performance / embedded support contracts strongly preferred.
• Demonstrated ability to manage rosters, track personnel status, and maintain accurate data systems under tight timelines.
• Strong organizational, communication, and escalation skills; ability to operate effectively in a dynamic, multi-site environment.
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