Mission-Critical Help Desk Analyst II - On-Site (Centennial)

ZP Group; Centennial (CO); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Paid Time Off

Job summary

Zachary Piper Solutions is seeking a Help Desk Analyst to provide advanced technical support for mission-critical communication systems in a federal environment. This on-site role is located in Centennial, Colorado, and requires active Secret clearance and CAC eligibility.

The position focuses on advanced troubleshooting across networks, applications, and configurations, serving as the escalation point for high-priority incidents and ensuring operational readiness across shifts.

Qualifications

• 3–5 years of help desk or technical support experience.
• Bachelor's degree in Information Technology, Engineering, or related discipline.
• Experience troubleshooting Windows environments and enterprise applications.
• Knowledge of incident management processes, advanced troubleshooting techniques, and root-cause analysis.
• Experience supporting secure government or highly regulated IT environments.
• Eligibility to obtain a Common Access Card.
• Active secret clearance.

Responsibilities

• Resolve incidents not remedied by tier 1 support.
• Conduct advanced troubleshooting across mission applications, network infrastructure, and system configurations.
• Diagnose, resolve, and document connectivity and operational issues affecting tactical communications and secure networks.
• Monitor system health, performance, and operation status to proactively address issues.
• Collaborate with engineers and stakeholders to resolve complex problems and implement corrective actions.

Skills

3-5 years experience

Help desk experience

Incident management

Root cause analysis

Active secret clearance

Education

Bachelor's degree in IT/Engineering

Job description

Zachary Piper Solutions is seeking a Help Desk Analyst to provide advanced technical support for mission-critical communication systems in a federal environment. This on-site role is located in Centennial, Colorado, and requires active Secret clearance and CAC eligibility.

The position focuses on advanced troubleshooting across networks, applications, and configurations, serving as the escalation point for high-priority incidents and ensuring operational readiness across shifts.