Help Desk Analyst II

ZP Group; Centennial (CO); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Paid Time Off

Job summary

Zachary Piper Solutions is seeking a Help Desk Analyst to provide advanced technical support for mission-critical communication systems in a federal environment. This on-site role is located in Centennial, Colorado, and requires active Secret clearance and CAC eligibility.

The position focuses on advanced troubleshooting across networks, applications, and configurations, serving as the escalation point for high-priority incidents and ensuring operational readiness across shifts.

Qualifications

• 3–5 years of help desk or technical support experience.
• Bachelor's degree in Information Technology, Engineering, or related discipline.
• Experience troubleshooting Windows environments and enterprise applications.
• Knowledge of incident management processes, advanced troubleshooting techniques, and root-cause analysis.
• Experience supporting secure government or highly regulated IT environments.
• Eligibility to obtain a Common Access Card.
• Active secret clearance.

Responsibilities

• Resolve incidents not remedied by tier 1 support.
• Conduct advanced troubleshooting across mission applications, network infrastructure, and system configurations.
• Diagnose, resolve, and document connectivity and operational issues affecting tactical communications and secure networks.
• Monitor system health, performance, and operation status to proactively address issues.
• Collaborate with engineers and stakeholders to resolve complex problems and implement corrective actions.

Skills

3-5 years experience

Help desk experience

Incident management

Root cause analysis

Active secret clearance

Education

Bachelor's degree in IT/Engineering

Job description

Zachary Piper Solutions is seeking a Help Desk Analyst to provide advanced technical support for mission-critical communication systems operating within a federal department. This is a fully on-site position in Centennial, Colorado.This position conducts advanced troubleshooting and root-cause analysis across networks, applications, and system configurations while partnering with engineers and end users to ensure operational continuity. The role serves as the escalation point for high-priority incidents and will require operational readiness during all shifts.

Responsibilities of the Help Desk Analyst

• Resolve any incidents that have not been remedied by tier 1 support
• Conduct advanced troubleshooting across mission applications, network infrastructure, and system configurations
• Diagnose, resolve, and document connectivity and operational issues that interfere with tactical communications, collaboration tools, and secure network environments
• Monitor system health, performance, and operation status to proactively identify and address issues that may arise
• Collaborate with engineers, operational stakeholders, and subject matter experts to resolve complex technical problems and implement corrective actions

Qualifications for the Help Desk Analyst

• 3-5years of help desk or technical support experience
• Bachelors Degree in Information Technology, Engineering, or related discipline
• Experience troubleshooting Windows environments and enterprise applications
• Knowledge of incident management processes, advanced troubleshooting techniques, and root-cause analysis
• Experience supporting secure government or highly regulated IT environments
• Eligibility to obtain a Common Access Card
• Active secret clearance

Compensation for Help Desk Analyst

• $80,000-$85,000 depending on experience
• Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays

Keywords

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