Mission-Critical EMS Dispatcher — Certification Support

Emergency Telecommunicator Services; Manly (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services seeks Emergency Medical Dispatchers for Manly, IA. The role involves handling urgent medical calls, confirming locations and details, and coordinating ambulance response according to protocols.

Applicants should have a high school diploma and EMS dispatcher certification, with CPR training often required. Shifts may include overnights, weekends, and overtime depending on agency needs.

Qualifications

• High school diploma or equivalent is commonly required.
• Emergency Medical Dispatcher certification or sponsor for training may be required.
• CPR certification may be required.
• Knowledge of medical dispatch protocols and oversight is expected.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Calm under pressure

Effective communication

Multitasking

Call handling

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

Emergency Telecommunicator Services seeks Emergency Medical Dispatchers for Manly, IA. The role involves handling urgent medical calls, confirming locations and details, and coordinating ambulance response according to protocols.

Applicants should have a high school diploma and EMS dispatcher certification, with CPR training often required. Shifts may include overnights, weekends, and overtime depending on agency needs.