Emergency Communications Operator (911 Call Taker)

Regional 911 Intake Solutions; Georgia; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker to join Orchard Hill's emergency communications team. The role involves taking critical calls, confirming locations, and recording accurate details for dispatch coordination in a fast-paced environment.

Candidates should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training leading to certifications is provided, with shifts that may include nights and weekends.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension skills.
• Clear verbal communication required.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and lines.
• Confirm incident location and caller information.
• Enter details into call-processing software.
• Forward incident information to dispatch promptly.
• Provide pre-arrival instructions only after training.
• Use approved language-access resources when needed.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker to join Orchard Hill's emergency communications team. The role involves taking critical calls, confirming locations, and recording accurate details for dispatch coordination in a fast-paced environment.

Candidates should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training leading to certifications is provided, with shifts that may include nights and weekends.