Data Center Network Supervisor – 24/7 Ops

Switch; Las Vegas (NV); On-site; USD 70,000 - 100,000; Full time

Job summary

Switch in Las Vegas is seeking a Network Infrastructure Supervisor to lead day-to-day operations in our on-site data center. You will supervise technicians on shift, ensure safety and adherence to procedures, and act as first escalation for network issues in a 24/7 environment.

You’ll implement policies, perform quality checks, assist with scheduling, and track performance metrics. The role requires hands-on coaching, onboarding new staff, and maintaining equipment readiness across meet-me rooms

Qualifications

• 2+ years of supervisory or team lead experience.
• Background in network infrastructure, data center operations, or IT support.
• Working knowledge of structured cabling standards, power, cooling, and fault tolerance.
• Ability to troubleshoot hardware and layer 1 connectivity issues.
• Experience supervising technical staff in a shift-based environment.
• Ability to work nights, weekends, or rotating shifts as needed.
• Clear written and verbal communication skills.
• Experience using ticketing and monitoring systems.

Responsibilities

• Supervise daily work for Network Infrastructure Technicians and ensure tasks are completed according to procedure.
• Serve as the first escalation point for urgent network infrastructure issues during assigned shifts.
• Ensure consistent use of policies, procedures, and safety standards.
• Perform quality checks on completed work and address gaps in execution or documentation.
• Support shift scheduling and coverage planning to meet operational demand.
• Track and document basic performance metrics and provide updates to management.
• Interpret and respond to mission-critical alerts, escalating issues when required.
• Ensure tools, test equipment, and materials are available, maintained, and inventoried.
• Provide hands-on coaching and on-the-job training for technicians.
• Support interviewing, onboarding, and ramp-up of new team members.
• Maintain cleanliness and organization of network spaces, including meet-me rooms and IDFs.
• Travel locally or domestically when required to support business needs.

Skills

Supervisory experience

Network infrastructure

Data center operations

IT support

Structured cabling

Power & cooling

Layer 1 troubleshooting

Shift-based supervision

Night/weekend availability

Clear communication

Ticketing systems

Monitoring tools

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Cisco certification

Tools

PuTTY

SSH

Syslog

Nagios

Monitoring tools

Job description

Switch in Las Vegas is seeking a Network Infrastructure Supervisor to lead day-to-day operations in our on-site data center. You will supervise technicians on shift, ensure safety and adherence to procedures, and act as first escalation for network issues in a 24/7 environment.

You’ll implement policies, perform quality checks, assist with scheduling, and track performance metrics. The role requires hands-on coaching, onboarding new staff, and maintaining equipment readiness across meet-me rooms