Mission Control Operator

Jobtailor; Republic (WA); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking an automation systems specialist to monitor WMS, MFS and automated equipment, proactively identifying issues and maintaining maximum system availability. You will analyze system performance, document incidents, manage support tickets, and coordinate resolution with software, electrical, and controls teams.

This role requires an associate degree in a technical field and strong analytical, troubleshooting, and communication skills, with the ability to multitask in a fast-paced

Qualifications

• Associate degree or equivalent technical education.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication abilities for professional interactions.
• Ability to multitask, prioritize, and make sound decisions in fast-paced environments.

Responsibilities

• Monitor WMS, MFS and automated equipment to proactively identify issues and maintain system availability.
• Analyze system performance and data to identify root causes and drive throughput improvements.
• Serve as first response for incidents, manage tickets, and escalate to appropriate teams as needed.
• Create and maintain operational reports and training materials to improve system knowledge and reduce recurring issues.

Skills

Analytical skills

Troubleshooting

Communication skills

Multitasking & prioritization

Education

Associate degree in Computer Science/Engineering

Equivalent combination of education and experience

Tools

Ticketing systems

Industrial automation equipment

Job description

Responsibilities

• Monitor Warehouse Management Systems (WMS), Material Flow Systems (MFS), and automated equipment to proactively identify, troubleshoot, and resolve operational issues while maintaining maximum system availability
• Analyze system performance, equipment faults, and operational data to identify root causes, improve throughput, reduce cycle times, and recommend performance enhancements
• Serve as the first point of response for system issues by documenting incidents, managing support tickets, escalating mechanical, electrical, software, and controls issues to the appropriate teams, and coordinating resolution efforts
• Create and maintain operational reports, fault documentation, user guides, and training materials while supporting the training of internal teams and customers to improve system knowledge and reduce recurring issues
• Collaborate with Software Support Engineers, global support teams, customers, and internal stakeholders to communicate system status, resolve high-impact issues, and drive continuous improvement initiatives
• Participate in a rotating 24/7 support schedule to monitor automated systems, respond to production-impacting events, and ensure consistent operational performance

Requirements

• Associate degree in Computer Science, Engineering, or a related technical field, or an equivalent combination of education and relevant experience
• Strong analytical, troubleshooting, and problem‑solving skills
• Excellent written and verbal communication skills with the ability to interact professionally with customers and internal teams
• Ability to effectively multitask, prioritize work, and make sound decisions in fast‑paced, high‑pressure environments