Operations Center Operator

Jobtailor; Annapolis (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor in Annapolis, MD is seeking a technically capable CMMS and field-support specialist. You will create work orders, analyze system performance, and coordinate with field teams for onsite troubleshooting.

Proficiency with Salesforce Drive O&M, DAS, CMMS, and ESS data workflows is essential, as is clear communication with clients and strong attention to detail. This full-time role offers steady schedules with occasional weekend support.

Qualifications

• Authorized to work in the U.S.
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• High attention to detail

Responsibilities

• Adhere to safety regulations and procedures
• Analyze alerts and system performance across monitoring tools
• Create and update CMMS work orders promptly
• Coordinate with field teams for onsite troubleshooting
• Log client communications and approvals in CMMS
• Transfer data between DAS, CMMS, and ESS data room
• Participate in client meetings and continuous improvement

Skills

Salesforce Drive O&M

CMMS Functions

Work Order Creation

Remote Communication

Onsite Troubleshooting

Data Transfer Management

System Performance Analysis

Team Coordination

Professional Communication

Attention to Detail

Education

Valid Driver's License

Tools

Salesforce Drive O&M

Data Acquisition Systems (DAS)

CMMS

ESS Data Room

Microsoft Office Suite

Adobe

Job description

• Adhere to all safety regulations and company procedures.
• Analyze alerts and system performance across all monitoring and asset management software.
• Comply with portfolio requirements for monitoring and field dispatch.
• Demonstrate proficiency in Salesforce Drive O&M (CMMS) functions.
• Accurately create new work orders and provide timely updates in CMMS.
• Communicate with clients in a professional manner for required work task approvals.
• Coordinate with and assist field teams with onsite troubleshooting.
• Field phone calls and log corresponding entries in CMMS.
• Perform SEL relay remote communication and event retrieval.
• Perform various tracker system remote operations.
• Manage transfer of information between Data Acquisition Systems (DAS), CMMS, and ESS data room.
• Participate in client meetings as required.
• Manage and maintain ESS file structure and workflow functions.
• Attend Quarterly in-person meetings in coordination with respective Manager.
• Attend relevant technical training and participate in continuous improvement initiatives.
• Ability to work flexible schedules including weekend work as required to support business needs or seasonality.
• Additional responsibilities as requested.

Requirements

• Able to work independently and take direction.
• Valid driver's license and clean driving record.
• Ability to work as part of a team.
• Excellent written/verbal communication skills.
• High attention to detail.
• Proficiency in the Microsoft Office Suite and Adobe and proven ability to learn new software programs.
• Applicants must be authorized to work for any employer in the U.S.

Core Competencies

Proficient in Salesforce Drive O&M (CMMS) functions and skilled in managing data transfer between systems. Strong communication abilities and attention to detail are essential for coordinating with clients and field teams.

Hard Skills

• CMMS Functions
• Work Order Creation
• Remote Communication
• Event Retrieval
• Tracker System Operations
• Field Dispatch Compliance
• System Performance Analysis
• Information Transfer Management
• Onsite Troubleshooting
• Technical Training Participation

Soft Skills

• Ability to Work Independently
• Team Collaboration
• Professional Communication

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• Safety Regulations
• Portfolio Requirements
• Continuous Improvement Initiatives
• Client Meetings
• Flexible Schedules

Tools & Technologies

• Salesforce Drive O&M
• Data Acquisition Systems (DAS)
• CMMS
• ESS Data Room
• Microsoft Office Suite
• Adobe