Mission Control Operator

Austin Community College; Mission (KS); On-site; USD 55,000 - 85,000; Full time

Job summary

Austin Community College seeks a Mission Control Operator to monitor and analyze automated material handling systems in warehouses and distribution centers. You will document faults, generate reports, and communicate findings to IT, Mechatronics, and PLC teams to support continuous operation.

You will participate in 24/7 rotation coverage, train users, and help create training materials and system documentation to improve throughput and system availability.

Qualifications

• Experience with Warehouse Management Systems (WMS) and Material Flow Systems (MFS).
• Ability to analyze system performance and generate actionable reports.
• Willingness to train users and create documentation.

Responsibilities

• Identify and resolve issues in WMS/MFS.
• Escalate mechanical or logical issues to the right team.
• Train customers to improve system knowledge and reduce recurring issues.
• Create documentation and training materials for users and maintenance.
• Design and maintain daily operation reports for system performance.
• Provide analysis to improve throughput and system availability.

Skills

WMS troubleshooting

MFS familiarity

Data analysis

Training delivery

Tools

Reporting tools

Job description

The Mission Control Operator closely monitors and provides thorough analysis, documentation, and fault reporting of automated material handling software systems and equipment in warehouses and distribution centers, using an array of technical tools to perform complex troubleshooting and problem-solving, and maintains an open channel of communication.

Essential Functions:

• Identifies and resolves issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS).
• Identifies issues that are mechanical or logical and escalates to the appropriate team for resolution.
• Helps train internal and external customers to increase system knowledge, resolve issues, and prevent recurring issues.
• Helps create documentation and training materials for system users and system service & maintenance.
• Designs, generates, and maintains reports detailing the daily operations of the systems.
• Provide analysis regarding various system parameters in order to increase throughput and system availability and decrease overall cycle time.
• Effectively communicates with customers in high-impact scenarios.
• Works shift as part of the rotation for 24/7 coverage.
• Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Functions.
• Reporting/calling out equipment faults and passing along the information to the correct department (i.e., IT/Mechatronics/PLC)