Mission Control Operator

Walgreens; Williamston (SC); On-site; USD 27,276 - 33,282; Full time

Job summary

Walgreens is seeking operational support to facilitate flow in their distribution center in Williamston, SC. The role requires proficiency in multiple software applications to identify and communicate faults within the system.

Ideal candidates will have at least 2 years of experience in IT support or logistics, with strong time management skills. Flexibility to work different shifts, including weekends, and the physical ability to handle tasks like lifting 50 pounds is necessary.

Qualifications

• At least 2 years of experience in an IT Support function or logistics and warehouse environment.
• Willing and able to work a flexible shift, including weekends.
• Able to stand or sit at least 8-12 hours and lift up to 50 pounds.

Responsibilities

• Identify and resolve conveyor/flow problems using software applications.
• Complete checks, forms, and requests related to operational flow.
• Respond promptly to internal customer needs.
• Record details of calls and dispatches for maintenance staff.
• Monitor and respond to phone calls and radio traffic.

Skills

IT Support experience

Logistics and warehouse experience

Time management

Intermediate Microsoft Excel

Intermediate Microsoft Word

Education

High School diploma/GED

Associates degree (preferred)

Tools

Microsoft Outlook

Visu software

UIW software

Access

AS/400

Job description

Job Summary

Supports the overall operational flow through the distribution center (DC) by utilizing multiple proprietary software applications, CCTV systems, and visual observations to identify and communicate equipment faults, jams, and other operational issues to DC maintenance, IT, and operations teams. Communicates with DC teams via phone, e‑mail, and multi‑channel two‑way radio systems.

Job Responsibilities

• Identifies and resolves conveyor/flow problems using Visu and UIW software applications and by visual observation.
• Completes basic checklists, forms, requests for reports, or other related DC documents.
• Responds promptly and professionally to internal customer needs.
• Determines response requirements and relative priorities of situations to dispatch maintenance staff, IT and PLC engineers in accordance with established procedures.
• Records details of calls, dispatches, and messages.
• Enters, updates, and retrieves information from computer‑based data systems and communicates details to others as needed.
• Monitors and responds to phone calls and radio traffic regarding building flow.
• Communicates through Microsoft Outlook, web‑based and job‑specific software applications.

Basic Qualifications

• High School diploma/GED and at least 2 years of experience in an IT Support function or logistics and warehouse environment.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
• Willing and able to stand or sit at least 8-12 hours, able to perform tasks which include pushing, pulling, grasping, lifting, and able to carry up to 50 pounds with or without reasonable accommodation.
• Willing to work a flexible shift, including weekends.

Preferred Qualifications

• Associates degree and at least 2 years of experience in logistics/warehouse workflow.
• At least 2 years of experience with Access and AS/400.

We will consider employment of qualified applicants with arrest and conviction records.

Salary Range: $19.8 - $24.16 / Hourly