Mining Technical Service Lead - Field Support & Innovation

Bekaert NV; New York (NY); Remote; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Bekaert is seeking a Technical Service Manager Mining to serve as the technical backbone of the commercial team in North America. You will bring deep application expertise to the field, support the sales team, and ensure swift resolution of quality concerns while advancing our Ropes 360 services.

The role includes on-site inspections of wire ropes and equipment, leading innovation, training, and cross-functional collaboration with regional teams to deliver tailored solutions and strengthen

Qualifikationen

• Minimum 7 years in wire rope applications, heavy equipment maintenance, or technical field service.
• BS/BA degree in mechanical/mining engineering, materials science, or related field.
• Willingness to travel up to 40% across North America.

Aufgaben

• Field Technical Support for sales team in field, on-site visits, demonstrations, troubleshooting, and consultations across Mining and Oil & Gas segments.
• Lead investigation and resolution of quality claims, root cause analysis, and customer-facing reports.
• Conduct on-site inspections of wire ropes, sheaves, drums, fairleads, and reeving systems; provide technical reports and maintenance recommendations.
• Lead innovation for rope designs, product improvements, and performance optimization.
• Own, deploy, and grow the Ropes 360 advanced services platform in North America.
• Develop and deliver internal and external training programs.
• Train new team members on technical processes, inspection protocols, rope applications, and customer engagement standards.
• Organize lunch & learn sessions and structured training for customers, distributors, and internal teams.
• Spearhead white papers and technical bulletins for market segments.
• Perform preventive maintenance assessments on customer equipment.

Kenntnisse

Hands-on field exp

Rope construction knowledge

NDT experience

Root cause analysis

Travel up to 40%

Mining/O&G exp

Steel ropes exp

Ausbildung

BS/BA in mechanical/mining engineering or related field

Jobbeschreibung

Bekaert is seeking a Technical Service Manager Mining to serve as the technical backbone of the commercial team in North America. You will bring deep application expertise to the field, support the sales team, and ensure swift resolution of quality concerns while advancing our Ropes 360 services.

The role includes on-site inspections of wire ropes and equipment, leading innovation, training, and cross-functional collaboration with regional teams to deliver tailored solutions and strengthen