Military HR Assistant II — Onboarding & Records

ServiceSource Inc; Newport News (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

Paid time off

Wellness program

Job summary

ServiceSource is seeking a qualified Military HR Assistant to support processing of personnel actions and inquiries within a strict procedural framework. This role requires handling sensitive information, coordinating with administrative units, and ensuring accuracy across HR systems.

Applicants should have a high school diploma or GED and 1–2 years of experience in military HR or office administration, including familiarity with IPPS-A, DEERS, and iPERMS.

Qualifications

• Proven customer service skills in a sensitive environment.
• Experience with HR systems and data handling.
• Knowledge of military HR concepts and acronyms.

Responsibilities

• Handle routine customer inquiries via phone, email and in person.
• Process personnel actions and manage automated checklists.
• Access IPPS-A, INPROC/OUTPROC, TRANSPROC, and related systems.
• Maintain and update personnel records and casualty documents.

Skills

Customer service

MS Office

HRIS

Military HR knowledge

Communication skills

Education

High school diploma or GED

Tools

IPPS-A

iPERMS

DEERS

HRIS

Job description

ServiceSource is seeking a qualified Military HR Assistant to support processing of personnel actions and inquiries within a strict procedural framework. This role requires handling sensitive information, coordinating with administrative units, and ensuring accuracy across HR systems.

Applicants should have a high school diploma or GED and 1–2 years of experience in military HR or office administration, including familiarity with IPPS-A, DEERS, and iPERMS.