Military CSR – Secret Clearance Eligible, On-Site Norfolk

Strategic Data Systems, Inc.; Norfolk (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A service provider for military support seeks a Customer Service Representative in Norfolk, VA to assist Navy Sailors and their families with inquiries. Eligible candidates must have customer service experience and be eligible for a DOD Secret Security Clearance. Responsibilities include providing multi-tiered support, investigating inquiries through various channels, and utilizing CRM applications. This on-site position requires availability for nights and weekends, promoting a dynamic work environment.

Qualifications

• DOD Secret Security Clearance Eligible.
• Four years’ experience or three years with Associates degree.
• Proven experience as a data entry clerk.

Responsibilities

• Act as the first step in support to Military Sailors and families.
• Investigate and resolve customer inquiries via various channels.
• Utilize essential software applications for customer support.

Skills

Customer service skills

Ability to multi-task

Oral and written communication

CRM systems knowledge

Data entry skills

Printer/scanning troubleshooting

Education

Associates degree

Military background

Tools

CRM applications

Job description

A service provider for military support seeks a Customer Service Representative in Norfolk, VA to assist Navy Sailors and their families with inquiries. Eligible candidates must have customer service experience and be eligible for a DOD Secret Security Clearance. Responsibilities include providing multi-tiered support, investigating inquiries through various channels, and utilizing CRM applications. This on-site position requires availability for nights and weekends, promoting a dynamic work environment.