Military CSR III | On-Site Support, Secret Clearance Eligible

Strategic Data Systems; Norfolk (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Strategic Data Systems is hiring a Customer Service Representative at Naval Station Norfolk, VA 23511 for an on-site position with 24/7/365 flexibility. The role involves first-line support for military sailors and families, handling inquiries via multiple channels, and using CRM systems and internal tools.

Required: U.S. DoD Secret clearance eligibility, solid customer service experience, CRM familiarity, strong communication, and ability to multi-task with a 30 WPM typing speed.

Qualifications

• DOD Secret Security Clearance Eligible.
• Experience in customer service and responding to requests for information in a timely manner; contact center experience preferred.
• Experience with CRM systems and the ability to quickly learn and adapt to new technologies, tools, and operational processes.
• Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to resolve service requests.
• Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting.
• Strong verbal and written communication skills, with the ability to clearly explain technical actions and solutions to customers.
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• The ability to type at least 30 WPM.
• Flexibility to work varied schedules, including nights and weekends, as required.

Responsibilities

• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.

Skills

CRM experience

Typing 30 WPM

Communication

Multitasking

Time management

Flexibility

Tools

CRM systems

Printer/scan troubleshooting

Job description

Strategic Data Systems is hiring a Customer Service Representative at Naval Station Norfolk, VA 23511 for an on-site position with 24/7/365 flexibility. The role involves first-line support for military sailors and families, handling inquiries via multiple channels, and using CRM systems and internal tools.

Required: U.S. DoD Secret clearance eligibility, solid customer service experience, CRM familiarity, strong communication, and ability to multi-task with a 30 WPM typing speed.