Customer Service Rep III — Secret Clearance Eligible (On-Site)

Strategic Data Systems; San Diego (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

Strategic Data Systems in San Diego, CA is seeking a Customer Service Representative for an on-site role at Naval Air Station North Island. The position requires eligibility for a Secret clearance and involves supporting Navy Sailors and families across multiple channels.

Responsibilities include first-step incident handling, using CRM systems, documenting actions, and learning military programs to provide accurate information and timely responses.

Qualifications

• DOD Secret Security Clearance Eligible.
• Experience in customer service and responding to inquiries in a timely manner; contact center experience preferred.
• Experience with CRM systems and ability to learn new technologies quickly.
• Ability to gain rapport with customers and resolve service requests using documentation and CRM systems.
• Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting.
• Strong verbal and written communication skills and ability to explain technical actions clearly.
• Ability to multitask, prioritize and manage time in a fast-paced environment.
• Typing speed of at least 30 WPM.

Responsibilities

• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e-fax, email, chat and other channels.
• Utilize essential software applications including CRM, internal and external websites, and telephone systems.
• Enter supporting information into systems and web forms accurately.
• Receive training on military programs and applications to support customers across the US and abroad.
• Identify customer concerns and resolve service requests using CRM documentation.

Skills

CRM software

Communication skills

Typing 30 WPM

Multitasking

Customer service

Tools

CRM systems

Printer troubleshooting

Job description

Strategic Data Systems in San Diego, CA is seeking a Customer Service Representative for an on-site role at Naval Air Station North Island. The position requires eligibility for a Secret clearance and involves supporting Navy Sailors and families across multiple channels.

Responsibilities include first-step incident handling, using CRM systems, documenting actions, and learning military programs to provide accurate information and timely responses.