Customer Service Representative III

Strategic Data Systems; San Diego (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

Strategic Data Systems in San Diego, CA is seeking a Customer Service Representative for an on-site role at Naval Air Station North Island. The position requires eligibility for a Secret clearance and involves supporting Navy Sailors and families across multiple channels.

Responsibilities include first-step incident handling, using CRM systems, documenting actions, and learning military programs to provide accurate information and timely responses.

Qualifications

• DOD Secret Security Clearance Eligible.
• Experience in customer service and responding to inquiries in a timely manner; contact center experience preferred.
• Experience with CRM systems and ability to learn new technologies quickly.
• Ability to gain rapport with customers and resolve service requests using documentation and CRM systems.
• Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting.
• Strong verbal and written communication skills and ability to explain technical actions clearly.
• Ability to multitask, prioritize and manage time in a fast-paced environment.
• Typing speed of at least 30 WPM.

Responsibilities

• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e-fax, email, chat and other channels.
• Utilize essential software applications including CRM, internal and external websites, and telephone systems.
• Enter supporting information into systems and web forms accurately.
• Receive training on military programs and applications to support customers across the US and abroad.
• Identify customer concerns and resolve service requests using CRM documentation.

Skills

CRM software

Communication skills

Typing 30 WPM

Multitasking

Customer service

Tools

CRM systems

Printer troubleshooting

Job description

Customer Service Representative

Naval Air Station North Island - San Diego, CA 92135 On-Site Position Compensation: $24.89- $29/hour (Depending on Benefit Selection) 24/7/365 Flexibility

Do you have strong customer service skills? Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you! We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in San Diego, CA.

As a Customer Service Representative, you will:

• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels. Requirements:
• DOD Secret Security Clearance Eligible
• Experience in customer service and responding to requests for information in a timely manner; contact center experience preferred
• Experience with CRM systems and the ability to quickly learn and adapt to new technologies, tools, and operational processes
• Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to resolve service requests
• Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting
• Strong verbal and written communication skills, with the ability to clearly explain technical actions and solutions to customers
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• The ability to type at least 30 WPM
• Flexibility to work varied schedules, including nights and weekends, as required

Strategic Data Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.