Software Support Engineer - NRRE (Secret Clearance)

Cydecor, Inc.; Norfolk (VA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health and Dental Insurance

Short-Term & Long-Term Disability

401(K) with company match

Paid Time Off (PTO)

Job summary

A leading Federal Government solutions provider in Norfolk, VA is seeking a Software Support Engineer to provide technical support for the Navy Readiness Reporting Enterprise (NRRE). Candidates should have at least 3 years of experience with web-based applications and must possess an active Secret-level security clearance. This role includes troubleshooting software issues, supporting end-users, and ensuring optimal software performance. Comprehensive benefits package offered.

Qualifications

• At least 3 years of experience providing user support.
• Active Secret-level security clearance required.
• Excellent time management skills for task prioritization.

Responsibilities

• Assist Navy personnel with software installation and configuration.
• Diagnose and resolve software issues by analyzing logs.
• Develop user guides and maintain knowledge base articles.

Skills

User support for web-based software

Documentation and reporting

Verbal and written communication

Time management

Education

Bachelor’s or Associate degree

Tools

Microsoft Office Suite

Microsoft SharePoint

Job description

A leading Federal Government solutions provider in Norfolk, VA is seeking a Software Support Engineer to provide technical support for the Navy Readiness Reporting Enterprise (NRRE). Candidates should have at least 3 years of experience with web-based applications and must possess an active Secret-level security clearance. This role includes troubleshooting software issues, supporting end-users, and ensuring optimal software performance. Comprehensive benefits package offered.