Navy HR Support Specialist - 24/7 Onsite

Serco; Norfolk (VA); On-site; USD 32,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer matching

Tuition reimbursement program

Life insurance and disability coverage

Birth/adoption/parental leave benefits

Employee Assistance Plan

Flexible work arrangements where role/

Job summary

Serco Inc. in Virginia Beach, VA seeks a Customer Service Representative to support the MyNavy Career Center HR Services Center, with onsite 24/7 shifts. You will handle NavyHR inquiries via multiple channels and work toward accurate pay and personnel processing.

Candidates may need to obtain/maintain a Secret clearance. The role involves assisting Sailors and their families across a range of career events and benefits in a fast-paced environment.

Qualifications

• Ability to obtain/maintain a Secret clearance.
• Experience in customer service and responding to requests for information; contact center experience preferred.
• Experience with Salesforce or other CRM systems.
• Ability to quickly gain rapport with customers, identify concerns, and use documentation/CRM data to address requests.
• Proficiency in both oral and written communication.
• Ability to work any 8- or 10-hour shift on a 24/7 schedule (weekdays, weekends, holidays).

Responsibilities

• Provide NavyHR customer service through walk-ins, phone, mail, email, chat, fax, portal, and CRM system.
• Assist with Tier 1 pay and personnel transactions and respond to member inquiries.
• Address inquiries across career and life events: Accession, Advancement & Promotion, Career Planning, Deployment & Mobilization, Pay & Benefits, Performance, Sailor & Family Support, Training & Education, Qualifications, Retirement & Separation.

Skills

Customer service

Secret clearance eligibility

CRM systems

Communication skills

Call center experience

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Serco Inc. in Virginia Beach, VA seeks a Customer Service Representative to support the MyNavy Career Center HR Services Center, with onsite 24/7 shifts. You will handle NavyHR inquiries via multiple channels and work toward accurate pay and personnel processing.

Candidates may need to obtain/maintain a Secret clearance. The role involves assisting Sailors and their families across a range of career events and benefits in a fast-paced environment.