Milieu Manager

Harboroaks; Chandler (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Harboroaks seeks a experienced Milieu Supervisor to oversee the milieu and its staff, ensuring regulatory compliance and a safe environment for residents. You will manage day-to-day operations, provide training, and lead staffing decisions to maintain proper ratios and policies across units.

The role requires at least a Bachelor's in a human service field and five or more years in behavioral health, including supervisory experience. CPR and de-escalation training are required or provided on hire.

Qualifications

• Education, experience and skills required as listed in the job posting.
• Five+ years’ experience in a behavioral health environment.
• Previous supervisory experience required.

Responsibilities

• Oversee day-to-day operations of the milieu units and ensure regulatory compliance.
• Manage staffing, coverage, training and policy development for milieu staff.
• Plan unit schedules and ensure staff-to-resident ratios meet requirements.
• Provide training, orientation and coaching for new and existing staff.
• Recruit, interview, hire and promote milieu staff members.
• Direct records maintenance and ensure 100% accuracy and timeliness.
• Supervise residents in crisis interventions, including de-escalation and safety.
• Lead team initiatives and cover units to maintain staffing levels.

Skills

Supervisory leadership

Staff scheduling

Policy development

Education

Bachelor's degree in human service field

Job description

Overview

Responsible for oversight and direction of the Milieu and all milieu direct care staff.

Responsibilities

• Manage day-to-day operations of the units to ensure clinical aspect meet all regulatory requirements for the residents.
• Responsible for safe and effective day-to-day management of the milieu through adequate staff coverage, training and developing sound policies, procedures and protocols.
• Plan and develop unit schedules and provide a safe and positive environment on the units. Responsible for staff - ratio compliance.
• Provide training and orientation for new staff.
• Provide direct feedback, coaching, mentoring and training. Identifies staff development, training, and compliance issues with required training.
• Recruit, interview, select, hire and promote employees for the milieu staff.
• Provide direction to the Milieu Coordinator regarding scheduling of staff as required by regulation and safety need.
• Oversee or facilitate the individual and admission discharge processes.
• Manage the maintenance of records. Reviews content, accuracy and timeliness of paperwork required by milieu staff. Ensure 100% compliance of individual records.
• Responsible to maintain timekeeping for staff, evaluation of staff and corrective action as required.
• Provide direction and assistance in supervising residents in crisis intervention, emergency and conflict situation, which may include physical management and/or de-escalation. Debrief with staff and residents after such intervention.
• As a team leader, must be able to assist with patients and cover unit/group home as necessary to maintain ratio.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor's degree in human service field from an accredited college or university required.
• Five or more years’ experience in a behavioral health environment required.
• Previous supervisory experience required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.

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