Milieu Coordinator

Harboroaks; Center Point (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Harboroaks is seeking a Milieu Supervisor to coordinate and supervise patient milieu staff during shifts and ensure high-quality direct patient care. The role includes monitoring staffing, guiding programming, and ensuring timely documentation and transfers.

Responsibilities include training staff, reviewing records for compliance, and addressing concerns from patients and families. A strong emphasis on empathetic, professional interaction and patient safety is required.

Qualifications

• High school diploma or equivalent with 4+ years in a behavioral health environment, or an Associate degree with 2+ years in a behavioral health environment.
• Two or more years' experience with the population of the facility preferred.
• CPR and de-escalation and restraint certification required (training available upon hire).

Responsibilities

• Monitor shift change activities to assign staff, review staffing for the units and adjusts as necessary.
• Facilitate and monitor patient care and programming.
• Review medical records for timely documentation as required.
• Facilitate the individual admission and discharge processes, as well as patient transfers.
• Review and monitor required paperwork for completion and timeliness requirements.
• Facilitate person-centered planning process with individuals to assess and develop plans based on their needs.
• Train and mentor direct care staff during the shift as necessary, or as assigned by the Milieu Manager.
• Audit individual records to ensure regulatory requirements are met. Report issues to supervisor as necessary regarding compliance.
• Respond to individual, family and guardians regarding concerns.
• Report pertinent information to the Milieu Manager in a timely manner.
• Perform direct care duties as required.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Perform other functions and tasks as assigned.

Skills

Team supervision

Staff training

Regulatory compliance

Education

High school diploma or equivalent

Associates Degree in human service field

Tools

CPR certification

De-escalation techniques

Documentation review

Job description

Overview

PURPOSE STATEMENT:

Responsible for the coordination and supervision of patient milieu staff for all elements of direct patient care during work shift.

Responsibilities

ESSENTIAL FUNCTIONS:

• Monitor shift change activities to assign staff, review staffing for the units and adjusts as necessary.
• Facilitate and monitor patient care and programming.
• Review medical records for timely documentation as required.
• Facilitate the individual admission and discharge processes, as well as patient transfers.
• Review and monitor required paperwork for completion and timeliness requirements.

• Facilitate person-centered planning process with individuals to assess and develop plans based on their needs.
• Train and mentor direct care staff during the shift as necessary, or as assigned by the Milieu Manager.
• Audit individual records to ensure regulatory requirements are met. Report issues to supervisor as necessary regarding compliance.
• Respond to individual, family and guardians regarding concerns.
• Report pertinent information to the Milieu Manager in a timely manner.

• Perform direct care duties as required.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent with four or more years' experience in a behavioral health environment required; OR
• Associates Degree in a human service field with two or more years' experience in a behavioral health environment required.
• Two or more years' experience with the population of the facility preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

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