Director of Milieu Services

Taft Brown Associates; Sevierville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

A respected behavioral health organization is seeking a Director of Milieu Services in Sevierville, TN. The role involves overseeing the residential program's administration, managing staff, ensuring client safety, and delivering exceptional service. Candidates should have substantial experience in behavioral healthcare and a strong preference for those with supervisory experience. The position requires maintaining staffing levels and promoting a safe therapeutic environment for clients. This opportunity offers a chance to lead a dedicated team in supporting client outcomes.

Qualifications

• Minimum of 5+ years’ experience in a behavioral healthcare setting working with adults.
• Minimum of 2+ years in a supervisory/managerial role is preferred.

Responsibilities

• Oversee the daily administration of the residential program.
• Supervise Milieu Supervisors and Behavioral Health Technicians.
• Ensure the facility maintains a safe and therapeutic environment.
• Monitor and observe clients to ensure safety.
• Coordinate staffing needs based on client census.

Skills

Leadership

Operational oversight

Behavioral health knowledge

Staff training and development

Customer service

Education

High school diploma or equivalent

Bachelor’s degree

Job description

Taft Brown Associates has partnered with a respected behavioral health organization with a search for a Director of Milieu Services. As the Director of Milieu Services, you will oversee the daily administration of the residential program. This position provides supervision and oversight for Milieu Supervisors and Behavioral Health Technicians through hiring, onboarding, training, coaching and guidance. In this role you will also ensure the facility maintains a safe, engaging and therapeutic environment while delivering exceptional customer service. Position provides support to staff and clients through various clinical and administrative activities, aiming to achieve optimal client outcomes.

Within the organization: Initiates

Outside the organization: Initiates

• Provides leadership, operational oversight, and immediate supervision for Milieu Supervisors and Behavioral Health Technicians (BHTs) in support of client care throughout the treatment program, ensuring client safety and high-quality therapeutic engagement.
• Ensures adequate staffing levels are always maintained; coordinates staffing schedules to maximize efficiency while maintaining program integrity, quality and efficiency.
• Ensures that Behavioral Health Technicians consistently monitor and observe clients to ensure client safety throughout all program areas and activities including group participation, client rounding, status change communication, and ADL monitoring.
• Coordinates staffing needs based on census, admissions, and level of care precautions.
• Ensures the program operates safely and efficiently.
• Escalates risk exposure and/or customer service concerns, as necessary.
• Assists with difficult or emotional client situations, responds promptly to client needs, solicits feedback for continuous quality improvement.
• Ensures client belongings, persons and rooms are searched timely and in accordance to safety standards to prevent client’s possession of contraband or other high-risk items.
• Communicates efficiently and effectively with members of the leadership team keeping them informed of any operational concerns or issues that may arise.
• Coordinates and conducts onboarding, orientation, competency and performance management for BHTs in a timely manner in partnership with leadership team ensuring department standards are consistently upheld.
• Ensure that policies and procedures are being followed.
• Supports team member training and professional development.
• Develops shift assignment sheets and ensures that all duties are carried out by engaging in “management by walking around” being present in the milieu.
• Coordinates and facilitates daily shift briefing on all shifts respectively.
• Coordinates Daily shift report to hand off client updates and safety information.
• Facilitates regular monthly staff meetings with at least 90% staff attendance and disseminates minutes.
• Ensures all documentation is completed in an accurate and timely manner on the day of service.
• Coordinates the facilitation of evening and weekend activities in partnership with clients and team members. Develops and creates group material, as needed.
• Actively engages with clients and direct care staff in the milieu and outside activities throughout the workday.
• Collaborates with a multi-disciplinary team to determine/select appropriate interventions to ensure client needs are met.

Additional Responsibilities

• Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
• Reads, understands, adheres to and models all company policy statements on ethics, conduct, and conflict of interests.
• Attends all supervisory training courses within assigned time frames as required by the facility.
• Produce reports or analyses, as needed.
• Provides a high level of customer service to both internal and external stakeholders.
• Assists with professional outreach, networking and marketing as needed.
• Perform other duties as assigned.

Education and Experience

• Position requires a high school diploma or equivalent, Bachelor’s degree strongly preferred
• Minimum of 5+ years’ experience in a behavioral healthcare setting working with adults.
• Minimum of 2+ years in a supervisory/managerial role is preferred.