Milieu Coordinator

Acadia; Wilmington (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

Acadia is seeking a Milieu Coordinator at the Wilmington Treatment Center to manage the daily operations of the patient care environment. The role requires oversight of milieu staff, facilitation of patient programming, and ensuring compliance with clinical regulations. Candidates should have a Bachelor’s degree in a related field and experience in behavioral health. The compensation ranges from $40,000 to $50,000 annually, with a schedule from Wednesday to Sunday, 12:00pm to 8:00pm.

Qualifications

• Experience working in behavioral health, substance use treatment, or similar clinical setting.
• Ability to model professionalism and therapeutic engagement.
• Two or more years’ experience with the population of the facility preferred.

Responsibilities

• Oversee daily functioning of the patient environment within PHP.
• Assign staff and facilitate patient care.
• Monitor compliance with regulatory requirements.

Skills

Strong communication skills

Leadership

Crisis-management skills

Education

Bachelor’s degree in psychology, social work, counseling, or a related field

High school diploma or equivalent with four years’ experience

Associates Degree in a human service field with two years’ experience

Job description

Location: Wilmington Treatment Center (PHP)

Schedule: Wednesday - Sunday 12:00pm - 8:00pm

Salary: $40,000 - $50,000/Yr.

Position Summary

The Milieu Coordinator oversees and directs the daily functioning of the patient environment within the Partial Hospitalization Program (PHP). The role ensures that milieu staff, patient schedules, and therapeutic activities operate smoothly, safely, and in alignment with clinical goals.

Purpose Statement: Responsible for the coordination and supervision of patient milieu staff for all elements of direct patient care during the work shift.

Required Qualifications

• Bachelor’s degree in psychology, social work, counseling, or a related field.
• Experience working in behavioral health, substance use treatment, or a similar clinical setting.
• Strong communication, leadership, and crisis‑management skills.
• Ability to model professionalism, boundaries, and therapeutic engagement.

Preferred Qualifications

• Master’s degree in a behavioral‑health discipline.
• Prior supervisory experience in a treatment setting.
• Familiarity with PHP/IOP levels of care and milieu‑based treatment models.

ESSENTIAL FUNCTIONS

• Monitor shift change activities to assign staff, review staffing for units, and adjust as necessary.
• Facilitate and monitor patient care and programming.
• Review medical records for timely documentation as required.
• Facilitate individual admission and discharge processes, and patient transfers.
• Review and monitor required paperwork for completion and timeliness requirements.
• Facilitate the person‑centered planning process with individuals to assess and develop plans based on their needs.
• Train and mentor direct care staff during the shift as necessary, or as assigned by the Milieu Manager.
• Audit individual records to ensure regulatory requirements are met. Report issues to supervisor as necessary regarding compliance.
• Respond to individuals, families, and guardians regarding concerns.
• Report pertinent information to the Milieu Manager in a timely manner.
• Perform direct care duties as required.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS

• Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• High school diploma or equivalent with four or more years’ experience in a behavioral health environment required; OR
• Associates Degree in a human service field with two or more years’ experience in a behavioral health environment required.
• Two or more years’ experience with the population of the facility preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS

• CPR and de‑escalation and restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.