Midwest Regional Field Operations Manager - Elevator Service

Otis Elevator Company; Detroit (MI); Hybrid; USD 130,000 - 165,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Paid time off

Life insurance

Tuition reimbursement

Employee assistance

Job summary

Otis Elevator Company is seeking an Associate Regional Field Operations Manager to guide and support field operations for the Midwest region. You will lead service and repair teams, ensure high-quality performance, and drive process improvements across a wide geographic area.

The role requires strong leadership, a strategic mindset, and the ability to manage multiple projects in a dynamic environment. Travel up to 50% is expected, with a comprehensive benefits package and a long-term contract

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 5+ years elevator industry experience.
• Management experience required.
• Strong written and verbal communication with internal and external customers.
• Self-motivated and able to manage many simultaneous projects and responsibilities.
• Comfortable in a technical environment using Microsoft-based software.
• Strong leadership, time management and organizational skills.

Responsibilities

• Provide on-going training, development, and leadership to service and repair colleagues.
• Ensure quality of all service and repair field operations for the operating area and allocate resources accordingly.
• Investigate and resolve all critical customer issues.
• Advocate for usage of digital tools and applications for service colleagues.
• Lead process workshops and ensure adherence to service processes.
• Monitor field tests, first inspection, and data reports.
• Consult with service managers regarding problems encountered with service performance.
• Assess improvement opportunity patterns and determine solutions to complete projects on time.

Skills

Leadership

Communication

Project management

Teamwork

Self-motivated

Technical aptitude

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Otis Elevator Company is seeking an Associate Regional Field Operations Manager to guide and support field operations for the Midwest region. You will lead service and repair teams, ensure high-quality performance, and drive process improvements across a wide geographic area.

The role requires strong leadership, a strategic mindset, and the ability to manage multiple projects in a dynamic environment. Travel up to 50% is expected, with a comprehensive benefits package and a long-term contract