Front Desk-Woodspring Suites-11p-7a

COP Morrisville LLC; Morrisville (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits and insurance

Tuition assistance

401(k) options

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality is seeking a Front Desk Clerk to welcome guests and provide exceptional service at the Morrisville property. You will handle check-ins, answer calls, and address guest needs with a friendly, proactive approach.

The role emphasizes hospitality, clear communication, and teamwork within a respected hotel group known for its associate-first culture and opportunities for career growth.

Qualifications

• Minimum 2 years front desk or guest services experience.
• Experience with Choice Advantage is preferred.
• Strong communication and customer service skills.

Responsibilities

• Assist guests courteously and efficiently at all times.
• Answer phone calls and check in guests using the computer system.
• Maintain a high level of service and hospitality.
• Address guest concerns promptly and ensure timely resolution.
• Process guest charges and handle payments per procedures.
• Manage guest mail and messages with discretion.
• Be knowledgeable about hotel programs and offers.
• Communicate guest feedback to appropriate departments.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Choice Advantage

Job description

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience, they can have by:

• Assisting guests efficiently, courteously and professionally at all times.
• Answering phone calls virtually and checking in guests through a computer
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Qualifications

Experience

Preferred

2 years: Choice Advantage

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.