MidMarket Project Manager

Jobtailor; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor in Houston, TX, seeks an experienced SaaS implementation project manager to lead payroll, HCM, and time‑and‑attendance deployments for Business Performance Solutions.

You will coordinate cross‑functional teams, manage budgets and timelines, ensure data integrity, and train customers on self‑service features while delivering an outstanding customer experience.

Qualifications

• Associate’s or Bachelor’s degree required, or equivalent project management/implementation work experience of 5–7 years.
• PMI/PMP and PHR certifications are preferred.
• Experience with SaaS HR solutions including Payroll, HCM, Time and Attendance, Expense Management, and Performance Management.
• Knowledge of Recruiting, Retirement, Financial, and Insurance Services practices is preferred.
• Ability to manage time, budget, and resources in project delivery.
• Strong collaboration and relationship-building skills.
• Proficiency with Microsoft Office and project management tools.
• Excellent communication in a customer-focused service environment.
• Ability to convey strategic and technical BPS concepts to diverse audiences.
• Strong analytical and quick decision-making abilities.
• Ability to identify issues, problems, and opportunities.

Responsibilities

• Consult with customers on current and future Business Performance Solutions needs.
• Advise customers on systems and implementation strategies.
• Own the customer experience during implementation and conduct quality checks.
• Lead cross-functional implementation project teams.
• Manage multiple implementation projects and ensure error-free payrolls.
• Schedule and lead regular customer and internal team meetings.
• Train customers on self-service aspects of solutions.
• Maintain knowledge of SaaS applications and service processes; participate in testing.
• Establish project plans and Gantt charts; provide onboarding support for Workforce Optimization clients.
• Escalate complex issues and drive resolution.

Skills

SaaS Implementation

Project Management

Customer Experience Management

Communication

Critical Analysis

Decision Making

Issue Resolution

Data Analysis

Payroll

HCM

Time and Attendance

Expense Management

Performance Management

Project Planning

Gantt Charts

Education

Bachelor’s degree or equivalent

Tools

Microsoft Project

Microsoft Office Suite

Job description

• Consult with customers regarding current and future Business Performance Solutions needs, including payroll and reporting needs
• Advise customers on appropriate systems and implementation strategies
• Translate customer requirements to Strategic Business Unit and Traditional Employment Service Teams
• Strategize with customer leadership on process improvements and required systems
• Own the customer experience during implementation and conduct quality checks
• Build relationships with internal service providers and ensure knowledge transfer to the Account Manager
• Identify potential Business Performance Solutions opportunities during implementation
• Lead cross-functional implementation project teams
• Manage and monitor multiple implementation projects to ensure error‑free payrolls
• Schedule and lead regular customer and internal team meetings
• Complete implementation projects according to schedule and resolve day‑to‑day data and customer issues
• Escalate complex issues and follow through to resolution
• Train customers on self‑service aspects of implemented solutions
• Maintain knowledge of SaaS applications and service processes and participate in systems testing
• Consolidate and communicate lessons learned after each implementation project
• Establish project plans and Gantt charts
• Provide project management support for Workforce Optimization client onboardings
• Participate in the Disaster Recovery plan as required

Requirements

• Associate’s or Bachelor’s degree is required, or equivalent project management/implementation work experience of 5–7 years
• PMP and PHR certifications preferred
• Knowledge and experience with SaaS implementation of HR solutions, including Payroll, HCM, Time and Attendance, Expense Management, and Performance Management
• Knowledge of Recruiting, Retirement, Financial, and Insurance Services practices and procedures preferred
• Project management skills to plan and direct time, budget, and resources
• Ability to develop and leverage collaborative work relationships
• Proficiency with Microsoft Office suite
• Experience using a project management tool such as Microsoft Project
• Excellent communication skills in a customer-focused service environment
• Ability to communicate strategic and/or technical BPS applications to a wide audience
• Critical analysis and quick decision‑making skills
• Ability to identify and understand issues, problems, and opportunities

Core Competencies

Demonstrates expertise in SaaS implementation of HR solutions, including Payroll and HCM, while effectively managing multiple projects and ensuring customer satisfaction throughout the implementation process. Strong project management skills are essential for planning, directing resources, and communicating effectively with diverse stakeholders.

Highest-signal resume keywords

• SaaS Implementation
• Project Management
• Customer Experience Management
• Microsoft Project
• PMP Certification

ATS Optimization Keywords

Hard Skills

• Payroll
• HCM
• Time and Attendance
• Expense Management
• Performance Management
• Project Planning
• Gantt Charts
• Data Analysis
• Quality Assurance
• Implementation Strategy

Soft Skills

• Excellent Communication
• Collaborative Work Relationships
• Critical Analysis
• Quick Decision-Making
• Problem Identification

Certifications & Qualifications

• PMP Certification
• PHR Certification

Industry Keywords

• Business Performance Solutions
• Workforce Optimization
• Disaster Recovery
• Recruiting Practices
• Financial Services

Tools & Technologies

• Microsoft Office Suite
• Project Management Tools
• SaaS Applications