Project Manager

Jobtailor; Raleigh (NC); On-site; USD 95,000 - 150,000; Full time

Job summary

Jobtailor is seeking a seasoned Project Manager to lead Professional Services engagements in a dynamic SaaS environment. You will manage multiple client projects, drive end-to-end implementations, and serve as the primary client contact to align scope, timelines, and success criteria.

This role emphasizes cross-functional collaboration and disciplined delivery in a fast-paced setting. Ideal candidates bring 4+ years in SaaS/implementation PM, strong organizational and communication skills, and

Qualifications

• 4+ years SaaS or implementation PM experience
• Ability to travel state-wide up to twice a week
• Proven ability to successfully manage multiple client engagements
• Strong organization, communication and stakeholder management
• Experience with PM tools (MS Project, Accelo, Jira, etc.)
• Exceptional attention to detail and emotional intelligence
• Demonstrated experience identifying and mitigating project risks
• Exposure to government customers and operations strongly preferred

Responsibilities

• Manage multiple client projects simultaneously
• Lead end-to-end SaaS implementations
• Act as primary client contact and manage expectations
• Identify and mitigate risks, handle objections and manage to set scope, budget timelines, and priorities
• Drive stakeholder alignment and decision-making both internally and externally
• Maintain detailed project plans and ensure timely delivery while keeping all stakeholders informed of status, risks, tradeoffs
• Apply Agile, Waterfall, or Hybrid methodologies
• Coordinate cross-functional teams
• Ensure quality, responsiveness, and attention to detail
• Support PMO standards, reporting, and governance
• Proactively identify gaps, inefficiencies, and opportunities within Professional Services processes and workflows
• Lead the design, development, and rollout of improved internal processes, templates, and standards
• Own and drive cross-departmental initiatives that advance the Professional Services organization's scalability and effectiveness
• Collaborate with Sales, Product, Support, and Engineering to align on delivery standards and improve the customer journey

Skills

SaaS Implementation

Stakeholder Management

Project Management

Risk Mitigation

Cross-Functional Collaboration

Agile Methodologies

Tools

MS Project

Accelo

Jira

Job description

• Manage multiple client projects simultaneously
• Lead end-to-end SaaS implementations
• Act as primary client contact and manage expectations
• Identify and mitigate risks, handle objections and manage to set scope, budget timelines, and priorities
• Drive stakeholder alignment and decision-making both internally and externally
• Maintain detailed project plans and ensure timely delivery while keeping all stakeholders informed of status, risks, tradeoffs
• Apply Agile, Waterfall, or Hybrid methodologies
• Coordinate cross-functional teams
• Ensure quality, responsiveness, and attention to detail
• Support PMO standards, reporting, and governance
• Proactively identify gaps, inefficiencies, and opportunities within Professional Services processes and workflows
• Lead the design, development, and rollout of improved internal processes, templates, and standards
• Own and drive cross-departmental initiatives that advance the Professional Services organization's scalability and effectiveness
• Collaborate with Sales, Product, Support, and Engineering to align on delivery standards and improve the customer journey

Requirements

• 4+ years SaaS or implementation PM experience
• Ability to travel state-wide up to twice a week
• Proven ability to successfully manage multiple client engagements
• Strong organization, communication and stakeholder management
• Experience with PM tools (MS Project, Accelo, Jira, etc.)
• Exceptional attention to detail and emotional intelligence
• Demonstrated experience identifying and mitigating project risks
• Exposure to government customers and operations strongly preferred

Core Competencies

Demonstrates expertise in managing multiple client projects and leading end-to-end SaaS implementations while ensuring stakeholder alignment and effective communication. Proficient in applying Agile, Waterfall, or Hybrid methodologies to enhance project delivery and improve Professional Services processes.

Highest-signal resume keywords

• SaaS Implementation Project Management
• Agile Methodology
• Stakeholder Management
• Project Risk Mitigation
• PM Tools Experience

ATS Optimization Keywords

Hard Skills

• Project Management
• SaaS Implementation
• Risk Management
• Process Improvement
• Budget Management

Soft Skills

• Communication
• Organization
• Emotional Intelligence
• Attention to Detail
• Collaboration

Industry Keywords

• Professional Services
• Stakeholder Alignment
• Cross-Functional Teams
• Governance
• Government Operations

Tools & Technologies

• MS Project
• Accelo
• Jira