MIDAS Care Management L2 Support Engineer

NTT America, Inc.; Frisco (TX); On-site; USD 68,000 - 118,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off

Job summary

NTT DATA seeks a MIDAS Care Management Application Support Analyst (L2) in Frisco, Texas to provide production support, configuration, and optimization for the MIDAS platform across Case Management, Utilization, Quality, Risk, and Regulatory Compliance workflows.

The role requires 5+ years in MIDAS or Care Management, with strong troubleshooting and HL7 interoperability knowledge, and a Bachelor\'s degree in a related field. Competitive benefits apply.

Qualifications

• 5+ years of experience in MIDAS or Care Management support
• Bachelor's degree in a relevant field
• L2 Support: 5+ years of experience supporting MIDAS or Care Management applications

Responsibilities

• Provide L2 MIDAS Application Support for MIDAS Care Management modules
• Troubleshoot issues, workflow failures, and user-reported incidents
• Configure, test, upgrade, patch, and enhance MIDAS systems
• Coordinate with vendors and internal teams for issue resolution
• Support Case Management, Utilization Management, and Quality Management workflows
• Monitor LOS, discharge planning, care coordination, authorization management, and medical necessity reviews
• Support quality improvement, patient safety, and regulatory readiness activities
• Develop and support reports and dashboards for Utilization, Case, and Quality measures
• Create and maintain system docs, user guides, and provide end-user training

Skills

Case Management

Utilization Management

Quality Management

Risk Management

Denial Management

Regulatory Compliance

Patient Safety & Performance

Education

Bachelor's degree in Healthcare Informatics, IT, Nursing, Healthcare Administration, or related field

Healthcare Informatics Certification (optional)

Tools

MIDAS Care Management platform

HL7

Job description

NTT DATA seeks a MIDAS Care Management Application Support Analyst (L2) in Frisco, Texas to provide production support, configuration, and optimization for the MIDAS platform across Case Management, Utilization, Quality, Risk, and Regulatory Compliance workflows.

The role requires 5+ years in MIDAS or Care Management, with strong troubleshooting and HL7 interoperability knowledge, and a Bachelor\'s degree in a related field. Competitive benefits apply.